Director, Professional Services Group

<h3>Accountabilities:</h3><li>
<strong>Engagement scoping and business development</strong>
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<li>Lead discovery sessions and scope new consulting opportunities, defining client requirements, project deliverables, assumptions, and expected outcomes.</li><li>Represent the Professional Services Group in reviews of complex or nonstandard engagements, ensuring commitments are commercially viable and operationally achievable.</li><li>Manage changes to project scope in collaboration with sales and operations teams, addressing pricing, resource availability, delivery timelines, and client expectations.</li><li>Identify opportunities to expand existing accounts and develop additional services that address evolving client needs.</li><li>
<strong>Client leadership and relationship management</strong>
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<li>Serve as the primary consulting contact and trusted advisor for a portfolio of strategic client accounts, including major insurance carriers and MGAs.</li><li>Lead value-focused renewal discussions, strengthen executive relationships, and identify opportunities for long-term account growth.</li><li>Ensure consulting engagements deliver measurable value and align with client objectives, business priorities, and agreed-upon outcomes.</li><li>Communicate recommendations, manage expectations, and constructively challenge senior stakeholders when necessary to achieve the best results.</li><li>
<strong>Quality assurance and continuous improvement</strong>
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<li>Conduct quality reviews of large-scale and first-time engagements before deliverables are presented to clients.</li><li>Establish, maintain, and improve quality standards, review checklists, and engagement guidelines across recurring consulting services.</li><li>Capture lessons learned from completed projects and implement improvements that enhance consistency, efficiency, and client satisfaction.</li><li>Ensure engagement requirements and deliverable expectations are clearly documented before work is assigned to execution teams.</li><li>
<strong>Operational partnership and practice development</strong>
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<li>Provide operations teams with clearly scoped project requirements, deliverables, milestones, and success criteria to support effective execution.</li><li>Collaborate on resource planning, staffing decisions for key accounts, project health monitoring, and delivery expectations.</li><li>Develop and refine consulting methodologies, playbooks, frameworks, and reusable resources to improve service delivery and scalability.</li><li>Identify opportunities to standardize or productize services, helping expand the practice's capabilities and commercial potential.</li><li>Mentor consultants in P&amp;C insurance expertise, client advisory skills, and professional consulting practices.</li><li>Contribute to the development of the growing consulting organization and support future team leadership needs.</li><h2>Requirements:</h2><li>At least 10 years of experience in the property and casualty insurance industry, including a minimum of five years leading client-facing consulting engagements.</li><li>Deep knowledge of the insurance product lifecycle, including product development, regulatory compliance, and state insurance filings.</li><li>Demonstrated success in scoping complex consulting engagements, defining deliverables, managing assumptions, and controlling scope throughout project delivery.</li><li>Strong executive presence and the credibility to advise senior client stakeholders, communicate complex issues clearly, and challenge decisions constructively when appropriate.</li><li>Proven ability to establish quality standards, drive consistent execution, and achieve results through collaboration and leadership rather than relying solely on direct involvement.</li><li>Excellent written and verbal communication skills, with the ability to manage senior relationships, facilitate discovery discussions, and present recommendations effectively.</li><li>Exceptional attention to detail and a strong commitment to quality, accuracy, and measurable client outcomes.</li><li>Demonstrated experience managing multiple projects, client accounts, and stakeholder relationships simultaneously in a consulting or professional services environment.</li><li>Strong commercial awareness and the ability to balance client satisfaction, engagement profitability, delivery capacity, and business growth.</li><li>A collaborative leadership style, with the ability to work effectively across sales, operations, and consulting teams.</li><li>
<strong>Preferred:</strong>Experience working for a consulting firm, insurance carrier, or MGA serving multiple insurance lines.</li><li>
<strong>Preferred:</strong>Familiarity with technology-enabled services, software platforms, and technology implementation projects within the insurance industry.</li><li>
<strong>Preferred:</strong>Experience developing consulting methodologies, delivery playbooks, quality assurance programs, or scalable service offerings.</li><li>
<strong>Preferred:</strong>Experience in people management, along with an interest in developing and leading a team as the practice expands.</li><li>The ability to work independently in a fully remote environment, exercise sound judgment, and travel occasionally for client meetings and company events.</li><h2>Benefits:</h2><li>
<strong>Competitive annual base salary:</strong>$120,000–$150,000, depending on experience, qualifications, and skills.</li><li>
<strong>Performance-based compensation:</strong>Additional bonus potential and profit-sharing opportunities.</li><li>
<strong>Comprehensive health coverage:</strong>Medical, dental, and vision insurance.</li><li>
<strong>Retirement planning:</strong>Access to 401(k) retirement plan options.</li><li>
<strong>Flexible paid time off:</strong>A generous PTO policy designed to support personal well-being and work-life balance.</li><li>
<strong>Fully remote work:</strong>Flexibility to work remotely from within the United States.</li><li>
<strong>Professional growth:</strong>Opportunities to shape a growing consulting practice, develop service offerings, and influence strategic business decisions.</li><li>
<strong>Leadership opportunities:</strong>The potential to expand into people management as the Professional Services Group grows.</li><li>
<strong>Collaborative culture:</strong>Work alongside experienced professionals and a leadership team focused on innovation, quality, and sustainable revenue growth.</li><li>
<strong>Meaningful client impact:</strong>Help insurance carriers and MGAs solve complex challenges through specialized consulting expertise and technology-enabled services.</li><li>
<strong>Established industry presence:</strong>Join a respected insurance advisory environment with more than 30 years of industry experience and a strong focus on long-term client partnerships.</li>