Community Manager

<h3><strong>Community Engagement &amp; Growth</strong></h3><ul>
<li>Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms</li>
<li>Foster meaningful conversations and encourage member participation</li>
<li>Respond to comments, messages, and queries in a timely and professional manner</li>
<li>Develop strategies to increase community size and engagement</li>
</ul><h3><strong>Content &amp; Communication</strong></h3><ul>
<li>Plan and execute community-focused content calendars</li>
<li>Create posts, newsletters, polls, discussion threads, and engagement campaigns</li>
<li>Collaborate with the marketing team to align messaging with brand voice</li>
<li>Highlight user-generated content and community success stories</li>
</ul><h3><strong>Events &amp; Activations</strong></h3><ul>
<li>Plan and execute online and offline community events, webinars, meetups, and campaigns</li>
<li>Coordinate with internal stakeholders and external partners</li>
<li>Ensure seamless execution and high participation rates</li>
</ul><h3><strong>Insights &amp; Reporting</strong></h3><ul>
<li>Track engagement metrics, sentiment, and growth KPIs</li>
<li>Analyze community feedback and provide actionable insights to marketing/product teams</li>
<li>Prepare monthly reports on community performance</li>
</ul><h3><strong>Brand Advocacy</strong></h3><ul>
<li>Identify and nurture brand advocates and influencers</li>
<li>Build ambassador programs to strengthen community loyalty</li>
<li>Ensure consistent brand tone and experience across platforms</li>
</ul><h3><strong>Qualifications &amp; Skills</strong></h3><ul>
<li>Bachelor’s degree in Marketing, Communications, Business, or related field</li>
<li>2–5 years of experience in community management, social media, or digital marketing</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong interpersonal and relationship-building abilities</li>
<li>Experience managing social media platforms and community tools</li>
<li>Basic understanding of analytics tools and engagement metrics</li>
<li>Ability to multitask and work in a fast-paced environment</li>
</ul><h3><strong>Preferred Qualifications</strong></h3><ul>
<li>Experience managing healthcare/startup/consumer brand communities (customize as needed)</li>
<li>Experience with CRM or community management platforms</li>
<li>Event planning experience</li>
</ul><h3><strong>Key Competencies</strong></h3><ul>
<li>Empathy &amp; Active Listening</li>
<li>Conflict Resolution</li>
<li>Creativity &amp; Initiative</li>
<li>Data-driven mindset</li>
<li>Collaboration &amp; Stakeholder Management</li>
</ul><h3><strong>What We Offer</strong></h3><ul>
<li>Opportunity to shape and grow a thriving brand community</li>
<li>Collaborative and innovative work environment</li>
<li>Learning and growth opportunities</li>
<li>Competitive compensation</li>
</ul>