Project Manager (BAU)

Junior Project Manager – BAU & Support Operations

Role Overview

We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.

Key Responsibilities (Mandatory)

· Own BAU operations for assigned platforms/projects

· Manage support queues, prioritize incoming BAU queries and incidents

· Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence

· Act as the single point of contact for stakeholders, including senior executives

· Run daily/weekly BAU calls, status updates, and escalation management

· Prepare and share BAU dashboards, incident reports, and executive summaries

· Handle production issues, root cause coordination, and post-incident reviews

· Maintain PM artifacts such as RAID logs, status reports, and action trackers

Requirements

Required Experience

· 2–5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator

· Hands-on BAU / Support team management experience (non-negotiable)

· Strong stakeholder communication and expectation management skills

· Experience handling escalations and executive-facing communication

Good to Have

· Exposure to data platforms, analytics, or Snowflake

· Basic understanding of data engineering concepts

· Experience working with technical delivery teams

What This Role Is Not

· Not a data engineering role

· Not a hands-on coding role

· Not a senior project or program manager role