BAU Manager

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<strong>Operational Excellence:</strong>Lead daily "Run" operations to ensure high availability and production stability. Manage the end-to-end application lifecycle and incident response, preferably for<strong>Data/Analytics</strong>platforms (e.g.,<strong>Tableau</strong>).</li>
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<strong>Stakeholder Liaison:</strong>Serve as the SPOC for leadership on all operational matters. Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events.</li>
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<strong>Strategic Communication:</strong>Deliver concise, high-impact updates on platform health and service delivery. Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders to drive alignment.</li>
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<strong>JIRA &amp; Data Insights:</strong>Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity.</li>
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<strong>Service Design (ITIL):</strong>Implement and mature<strong>ITIL-based</strong>frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery;<strong>ITIL certification</strong>is highly preferred.</li>
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