English to German (Switzerland) Review Lead for UI, Marketing & Product Content

<h3>Accountabilities:</h3><ul>
<li>Analyze style guides, glossaries, and client quality updates to identify changes, assess their impact across content types, and document revised expectations.</li>
<li>Monitor client feedback, corrections, calibration discussions, and quality meetings to identify implicit expectations and ensure the language team follows the same standards.</li>
<li>Serve as the primary linguistic contact for the client's Language Manager, managing quality discussions, clarifications, escalations, and formal arbitration processes.</li>
<li>Organize regular alignment roundtables with the language community to improve consistency and reinforce shared quality standards.</li>
<li>Prepare structured monthly quality reports covering performance, key improvement priorities, style guide updates, recurring errors, and arbitration outcomes.</li>
<li>Coach reviewers individually using concrete examples, facilitate shadowing sessions, and deliver targeted training based on actual quality and alignment data.</li>
<li>Analyze error patterns, severity trends, quality scores, and recurring reviewer justifications to identify root causes and opportunities for improvement.</li>
<li>Develop evidence-based proposals for style guide updates and share relevant cross-locale quality insights with quality management teams.</li>
<li>Maintain the integrity of arbitration records, ensuring that every issue escalated to the client is valid, clearly documented, and supported by evidence.</li>
<li>Take ownership of the locale's review service performance, including RQE audit results and alignment metrics.</li>
<li>Build and maintain a productive working relationship with the client's Language Manager, ensuring expectations are tracked and potential disagreements are addressed constructively.</li>
<li>Promote continuous improvement across localization quality assurance, review processes, and linguistic governance.</li>
<h2>Requirements:</h2>
<ul>
<li>Three to five or more years of experience in Localization Quality Assurance (LQA), senior language leadership, quality governance, or a closely related field.</li>
<li>Native-level proficiency in German as used in Switzerland and professional-level English.</li>
<li>Direct experience serving as the primary point of contact for client Language Managers or equivalent stakeholders.</li>
<li>Proven ability to manage formal linguistic arbitration, quality escalations, stakeholder disagreements, and conflict resolution.</li>
<li>Strong practical knowledge of localization quality evaluation frameworks, including RQE, LQE, error classification rubrics, and severity mapping.</li>
<li>Experience analyzing style guide and glossary changes, identifying implicit client expectations, and adapting quality standards to different content types, such as marketing, legal, and user interface content.</li>
<li>Hands-on experience facilitating one-to-one coaching, reviewer shadowing, alignment roundtables, calibration meetings, and structured quality reporting.</li>
<li>Strong analytical skills, including the ability to track recurring errors, identify severity drift, interpret alignment scores, and turn findings into actionable quality improvements.</li>
<li>Excellent written communication, documentation, facilitation, and stakeholder management skills.</li>
<li>Ability to exercise sound linguistic judgment, support decisions with evidence, and communicate quality expectations clearly across distributed teams.</li>
<li>
<strong>Preferred:</strong>Experience supporting large-scale technology localization programs.</li>
<li>
<strong>Preferred:</strong>Familiarity with calibration, review alignment, and linguistic quality management tools.</li>
<li>Willingness to complete a background check as part of onboarding.</li>
<li>Physical residence in one of the approved countries is required. India is included among the approved locations.</li>
<h2>Additional Position Details:</h2>
<ul>
<li>Employment type: Freelance / independent contractor.</li>
<li>Expected workload: Approximately 24 hours per month.</li>
<li>Work arrangement: Fully remote.</li>
<li>Content areas: UI, marketing, informational, legal, product, and support.</li>
<li>Language direction: English into German (Switzerland).</li>
<li>A dedicated device will be provided for project work.</li>
<li>Candidates must be physically located in an approved country at the time of engagement.</li>
<h2>Benefits:</h2>
<ul>
<li>Fully remote working arrangement.</li>
<li>Flexible freelance engagement with an expected workload of approximately 24 hours per month.</li>
<li>Opportunity to establish a long-term working relationship with global teams.</li>
<li>Steady project volume and involvement in high-visibility technology products.</li>
<li>Comprehensive onboarding and ongoing training.</li>
<li>Access to established linguistic resources, quality frameworks, and localization tools.</li>
<li>Opportunities to influence quality standards, improve localization processes, and collaborate with international language professionals.</li>
<li>No specific hourly rate or total compensation range is stated in the job description.</li>
</ul>
</ul>
</ul>
</ul>