Helpdesk Customer Support - Trainer

<h2>Qualifications:</h2><ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.</li>
<li>At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).</li>
<li>At least 2 years of experience in training and adult learning principles in a BPO environment</li>
<li>Demonstrated expertise in SQL for insightful data analysis and comprehensive reporting.</li>
<li>Hands-on experience with APIs, server-side event tracking, webhooks, and SDKs to enhance functionality.</li>
<li>Proficient in navigating Ads Manager or similar advertising platforms to drive impactful campaigns.</li>
<li>Adept at interpreting and debugging API payloads (JSON/XML) with a strong grasp of technical documentation.</li>
<li>Deep understanding of conversion tracking, attribution models, and marketing analytics to optimize performance.</li>
<li>Outstanding communication and training abilities, fostering effective cross-functional teamwork.</li>
</ul><h2>Roles &amp; Responsibilities:</h2><h2>1. Training Design &amp; Curriculum Development</h2><ul><li>Design and develop comprehensive training materials including slide decks, hand-on labs, guides, and e-learning modules covering ad tech platforms. API integrations, and analytics workflows.</li></ul><h2>2. Technical Instruction &amp; Facilitation</h2><ul><li>Deliver live instructor-led training (ILT) and virtual instructor-led training (vILT) session on topics including SQL-based data analysis, server-side tracking, conversion event setup, and API payload debugging.</li></ul><h2>3. Technical Support Enablement</h2><ul><li>Equip support and integrations teams with deep product knowledge to resolve backend issues, debug API failures, and triage integration errors.</li></ul><h2>4. API, Integration &amp; Platform Training</h2><ul><li>Train teams on working with RESTful APIs, webhooks, and event-based server-side tracking architecture.</li></ul><h2>5. Analytics &amp; Marketing Performance Training</h2><ul><li>Lead training sessions on conversion tracking fundamentals: event schemes, deduplication logic, attribution windows, and measurement methodologies.</li></ul><h2>6. Learner Assessment &amp; Performance Measurement</h2><ul><li>Design and administer knowledge assessments, certification exams, and practical skill evaluations to measure training effectiveness.</li></ul><h2>7. Cross-Functional Collaboration</h2><ul><li>Work closely with Product, Engineering, Customer Success, and Revenue Enablement teams to align training programs with product roadmaps and go-top market strategies.</li></ul>