WFM Real Scheduling Analyst (Makati) | Onsite

<h2>Location: Makati</h2><h2>Work Setup: Onsite</h2><h2>Shift Schedule: Night Shift</h2><h2>Responsibilities:</h2><ul>
<li>Create and refine dynamic scheduling processes that maximize workforce efficiency and boost productivity.</li>
<li>Assess staffing demands and predict upcoming scheduling needs to stay ahead.</li>
<li>Work closely with operations and HR teams to ensure schedules perfectly align with recruitment and training plans.</li>
<li>Proactively monitor and adapt schedules in real-time to effectively handle any changes and resource challenges.</li>
<li>Produce insightful reports on scheduling performance, workforce utilization, and key metrics.</li>
<li>Suggest innovative strategies to continuously improve scheduling effectiveness and elevate service quality.</li>
</ul><h2>Requirements:</h2><ul>
<li>At least 12 months of proven experience in scheduling or workforce management in the BPO sector</li>
<li>Must be amenable to start ASAP</li>
<li>Exceptional analytical, organizational, and problem-solving capabilities</li>
<li>Highly proficient in scheduling software and Microsoft Excel to streamline processes</li>
<li>Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting</li>
</ul>