WFM Real Time Analyst (Makati) | Onsite

<h2>Location: Makati</h2><h2>Work Setup: Onsite</h2><h2>Shift Schedule: Night Shift</h2><h2>Responsibilities:</h2><ul>
<li>Monitor real-time data and daily operations to achieve performance goals.</li>
<li>Analyze live metrics to identify trends, challenges, and improvement opportunities.</li>
<li>Work with teams to adjust schedules and resources based on current data.</li>
<li>Prepare detailed performance and exception reports for management.</li>
<li>Support implementation of strategies to enhance service quality and operations.</li>
<li>Collaborate with stakeholders to promptly resolve operational issues.</li>
<li>Document activities accurately following company policies and procedures.</li>
</ul><h2>Requirements:</h2><ul>
<li>At least 12 months of experience in real-time analysis, workforce management, or operations monitoring, preferably in a call centre or customer service environment</li>
<li>Background in Business Management or Computer Science</li>
<li>Must be amenable to start ASAP</li>
<li>Strong analytical skills and expertise in Microsoft Excel and various data tools</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to multitask and perform under pressure</li>
</ul>