WFM Software Administrator I (MOA Pasay) | Onsite

<h2>Location: MOA Pasay</h2><h2>Work Setup/Shift: Onsite; Shifting Schedule</h2><h2>Responsibilities:</h2><ul>
<li>Customize and manage the workforce management software to align perfectly with our organization's goals</li>
<li>Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making</li>
<li>Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times</li>
<li>Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software</li>
<li>Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness</li>
</ul><h2>Requirements:</h2><ul>
<li>At least 12 months of experience in a workforce management software administrator or similar role</li>
<li>Must be amenable to start ASAP</li>
<li>Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems</li>
<li>Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions</li>
<li>Outstanding communication and training expertise to empower call centre agents and supervisors</li>
<li>Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings</li>
</ul>