WFM Team Lead (Davao / MOA Pasay) | Onsite

<h2>Location: Davao / MOA Pasay</h2><h2>Work Setup: Onsite</h2><h2>Shift Schedule: Night Shift</h2><h2>Responsibilities:</h2><ul>
<li>Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.</li>
<li>Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.</li>
<li>Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.</li>
</ul><h2>Requirements:</h2><ul>
<li>At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.</li>
<li>Background in Business Management or Computer Science</li>
<li>Must be amenable to start ASAP</li>
<li>Exceptional analytical, organizational, and problem-solving capabilities</li>
<li>Highly proficient in scheduling software and Microsoft Excel to streamline processes</li>
<li>Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting</li>
</ul>