Assistant Manager - Workforce Management (Cebu) | Onsite

<h2>Work Setup: Onsite (Cebu)</h2><h2>Function: Work Force Management (WFM)</h2><h2>Required Educational Attainment:</h2><ul><li>Finished at least 2 years in college without any back subjects</li></ul><h2>Required Experience:</h2><ul><li>Minimum 2 years of BPO Team Lead or Assistant Manager experience under the Workforce Management function.</li></ul><h2>Responsibilities:</h2><ul>
<li>Develops, updates, and optimizes the Capacity Plan to effectively meet staffing, seating, and logistical needs while balancing cost-efficiency and performance excellence.</li>
<li>Creates and reviews schedules meticulously to align with business objectives, driving exceptional customer service experiences.</li>
<li>Leads and mentors a motivated and autonomous team of WFMs, ensuring all service level agreements (SLAs) are consistently achieved across accounts.</li>
<li>Enhances client satisfaction by proactively managing service levels, providing expert staffing, scheduling, and real-time adherence solutions.</li>
<li>Safeguards the organization’s assets by rigorously adhering to the Quality Information Security Management System principles.</li>
<li>Acts as the primary point of contact for all Workforce Management (WFM) related inquiries and concerns, ensuring smooth communication and resolution.</li>
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