(CG) Mortgage Broker Assistant / Loan Processor - 314

Position: MORTGAGE BROKER ASSISTANT / LOAN PROCESSOR

Salary range: up to ₱66,000 PHP/month, with the final offer subject to the client’s discretion based on the candidate’s experience

Working Hours: NZ business hours

Work set-up: 100% Remote work

Holidays: New Zealand Holidays

OVERVIEW ON THE ROLE

We are seeking a proactive and detail-orientedMortgage Broker Assistant / Loan Processorto join a dynamic mortgage finance team. This role involves supporting mortgage broking operations, managing lender interactions, and assisting with client file processing. The ideal candidate thrives in a fast-paced environment, is highly organized, and brings energy and initiative to the team.

Core Responsibilities

Loan Processing & CRM Workflow:

• Finalize lender selections based on client needs and loan strategy
• Perform accurate funding calculations
• Maintain data accuracy and submit notes in CRM systems, using AI tools where possible (target: min. 2 files/day)
• Provide lender servicing support and familiarize yourself with key bank policies
• Manage theApplyOnline(AOL) loan submission process
• Handle SMSF structures and self-employed loan applications
• Assess income documentation — review payslips, company and individual tax returns
• Conduct lender file follow-ups and track progress
• Flexibly support ad-hoc tasks and multitask effectively during shifts

Client Management & Communication:

• Assist with back-book client management (advantageous but not mandatory)
• Follow the client review process end-to-end, beyond just scheduling meetings
• Communicate with clients primarily via email (no outbound calling required)
• Maintain professionalism with clients and internal teams; positive energy and a collaborative attitude are essential

Team Collaboration:

• Participate on regular teamZoomcalls for updates and team-building

Requirements

Required Experience & Skills

• Minimum 2 years’ experienceof relevant experience
• Proficient withMyCRMandApplyOnline
• Strong skills inMicrosoft ExcelandWord, including spreadsheet creation
• Excellent attention to detail, especially with data entry and documentation
• Ability to multitask and work independently
• Proactive problem-solver with a positive, engaging team presence

Tools & Software You’ll Use

• MyCRM(loan pipeline management)
• ApplyOnline (AOL)(lender submission platform)
• Microsoft Office:Excel & Word
• Zoom(team meetings)
• AI tools within CRM (for file notes)