Customer Support Advisor (Remote, Hungarian Native, Shifts)

D-ploy is a leadingITand Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is anITand Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within theITcommunity, we optimize our customer‘sITproductivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value whereITcounts, join us!

Responsibilities

• Communicate professionally with customers viachat, e-mail, and social media
• Provideclear, friendly, and efficientsolutions to user issues
• Share insights and suggestions toimprove internal support processes

Requirements

• Are fluent inHungarian (C2)and havegood English skills (B2)
• Enjoy helping others and handle challenges with apositive, can-do attitude
• Arecomfortable with computer tools(e.g. MS Office, web-based platforms)
• Can explaintechnical topics in a clear and simple way
• Bring experience in customer support (preferred, but not essential)
• Havecompleted secondary education with a diploma

Benefits

• Meal vouchers (CZK 123.90 in your salary per working day)
• Benefit card (CZK 1940 per month)
• Performance-based bonuses that recognize and reward your contributions.
• Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages.
• Competitive referral bonus program for recommending qualified candidates.
• A fair and people-centric work environment, supported by transparent corporate governance.
• Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports.
• A clear path for career growth within a dynamic, multicultural, and multinational organization
  
  IsITin your DNA?