FlexFund Support Representative

<h3>Accountabilities:</h3><li>Provide timely and professional support to clients by responding to inquiries, explaining processes, and guiding them through each stage of the transaction lifecycle.</li><li>Review incoming requests, assess client needs, and determine the most appropriate solutions to ensure efficient and accurate resolution.</li><li>Manage order workflows from creation through completion, ensuring requests are handled correctly and processed within established service-level expectations.</li><li>Maintain accurate and consistent order information across internal systems, CRM platforms, and reporting tools.</li><li>Monitor daily workflows to identify system bugs, technical issues, and operational inefficiencies, ensuring that findings are documented and escalated promptly.</li><li>Communicate effectively with clients and internal stakeholders to investigate and resolve order-related concerns.</li><li>Complete assigned support tickets within required daily, weekly, and monthly targets, with a focus on resolving tickets within one business day.</li><li>Maintain high standards of accuracy, completeness, and quality in accordance with established quality assurance (QA) guidelines.</li><li>Contribute to positive client and agent satisfaction by providing reliable, responsive, and solution-oriented support.</li><li>Maintain consistent availability throughout scheduled working hours and collaborate effectively with US-based teams during the required time-zone overlap.</li><h2>Requirements:</h2><li>At least one year of experience in customer service, customer support, or technical support is preferred.</li><li>Previous experience working with US-based business teams is required.</li><li>Strong attention to detail and a high degree of accuracy when entering, reviewing, and managing data.</li><li>Ability to work effectively in a fast-paced environment, manage competing priorities, and meet strict deadlines.</li><li>Excellent multitasking and time-management skills, with the ability to handle multiple support requests and workflows simultaneously.</li><li>Good technical proficiency and the ability to navigate multiple systems, including CRM platforms, reporting tools, and other business applications.</li><li>Strong written and verbal communication skills, with the ability to explain information clearly and interact professionally with clients and colleagues.</li><li>Demonstrated problem-solving skills and the ability to analyze requests, investigate issues, and identify appropriate resolutions.</li><li>A strong sense of accountability, reliability, and commitment to meeting performance, productivity, and quality standards.</li><li>Ability to complete assigned tickets within one business day while maintaining accuracy and positive customer satisfaction outcomes.</li><li>Availability for full and ongoing overlap with US Central Time business hours, corresponding to<strong>11:30 PM to 7:00 AM India Standard Time (IST)</strong>.</li><h2>Benefits:</h2><li>
<strong>Annual salary:</strong>₹450,000–₹630,000 INR, depending on experience, skills, job-related knowledge, market alignment, and geographic location.</li><li>
<strong>Night shift allowance</strong>in accordance with company policy.</li><li>Medical insurance to support employee healthcare needs.</li><li>Accident insurance coverage.</li><li>Retirement benefits to support long-term financial well-being.</li><li>12 company-paid holidays annually.</li><li>Two flexible holidays to accommodate personal needs.</li><li>Earned or privilege leave, along with casual and sick leave.</li><li>Paid maternity and paternity leave.</li><li>Regular wellness activities and weekly events promoting employee well-being.</li><li>Fully remote work arrangement from India.</li><li>Opportunities to develop customer support, technical troubleshooting, and operational skills within a global working environment.</li><li>An inclusive workplace that values collaboration, accountability, personal growth, and diverse perspectives.</li>