Franchise Business Consultant (Remote-Field)

Accountabilities:

As a key advisor to franchise owners, you will help improve financial performance, strengthen operational consistency, and support the long-term development of the franchise network. You will use performance data, relationship-building skills, and structured action plans to help franchisees overcome challenges and achieve their business objectives.

• Serve as the primary business advisor and support contact for franchisees in assigned geographic areas, sharing best practices and challenges with fellow consultants.
• Coach and motivate franchisees to achieve operational KPIs, sales targets, profitability goals, and new center development objectives.
• Conduct root cause analyses, develop targeted action plans, and establish follow-up processes to improve accountability and compliance with brand standards.
• Identify opportunities to increase same-store sales, improve unit economics, strengthen margins, and enhance overall franchisee profitability.
• Recommend improvements to daily operations, service quality, business processes, and operational excellence.
• Conduct quarterly business reviews to evaluate financial and operational performance, identify growth opportunities, and establish actionable improvement strategies.
• Use internal platforms, including SMG and FranConnect, to analyze performance data and deliver insights that support business growth.
• Evaluate franchisee goals, profit-and-loss statements, financial constraints, and market conditions to develop tailored recommendations.
• Ensure franchisees comply with applicable business requirements, operating procedures, and brand standards.
• Collaborate with Business Development and Legal teams on franchise renewal discussions, monitor agreement expiration dates, and proactively address financial and operational considerations.
• Support the adoption of brand initiatives and the development of new franchise centers across assigned territories.
• Facilitate training initiatives that equip franchisees with practical tools and insights to improve performance and sustain growth.
• Travel nationally approximately 50%–75% of the time, including overnight visits and meetings with franchisees and staff.
• Perform additional responsibilities as needed to support franchisee success and business objectives.

Requirements:

The ideal candidate is a commercially minded, relationship-focused professional with experience supporting franchise operations and driving measurable improvements in revenue, profitability, and operational performance. You should combine strong financial analysis and problem-solving skills with the ability to influence franchise owners, manage competing priorities, and work independently in a remote environment.

• At least 5 years of experience within a franchise organization, supporting franchisee performance and unit growth.
• Bachelor's degree or equivalent professional experience.
• Demonstrated success in increasing revenue and profitability while meeting operational targets and brand standards.
• Experience working remotely and managing responsibilities independently across multiple locations or teams.
• Proven ability to analyze and interpret franchisee profit-and-loss statements, identify financial drivers, and recommend strategies to improve profitability.
• Strong relationship-building, influencing, communication, and problem-resolution skills.
• Ability to communicate business concepts, programs, and performance expectations clearly to diverse audiences.
• Strong analytical skills and the ability to turn operational and financial data into practical recommendations.
• Excellent organization and prioritization skills, with the ability to manage multiple projects and requests in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Word and Excel.
• Experience facilitating training or coaching initiatives that help franchisees improve business performance.
• Willingness and ability to travel overnight and nationally approximately 50%–75% of the time.
• Flexibility to work evenings and weekends when necessary to meet franchisee business needs.
• Work authorization:This position is not eligible for visa sponsorship.

Benefits:

The benefits package is designed to support employees' health, financial security, work-life balance, and professional development.

• Health and wellness:Medical, dental, and vision insurance; high-deductible health plan (HDHP) with health savings account (HSA); employer-paid life insurance; disability coverage; mental health support; and employee assistance program (EAP).
• Retirement and financial benefits:401(k) plan with Safe-Harbor matching.
• Additional voluntary coverage:Options including pet, legal, identity theft, accident, hospital, and critical illness coverage.
• Paid time off:17 days of PTO, increasing with tenure.
• Paid holidays:11 paid holidays annually.
• Family leave:Paid parental, adoption, and foster leave.
• Wellness and community:Dedicated wellness and mental health days, plus volunteer days.
• Professional development:Annual professional development stipend of up to $500.
• Employee perks:Weekly office breakfast, employee activities through a Fun Committee, participation in a DE&I Council, employee discounts, and time off to vote.
• Benefits eligibility:Benefits generally begin on the first day of the month following 30 days of employment, subject to applicable plan terms.