Service Transition Specialist - IT Processes & Quality

<ul>
<li>The Service Transition Specialist for IT Processes &amp; Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.</li>
<li>1. Process Execution &amp; Monitoring:</li>
<li>Coordinate alignment of service transition process dependencies, requirements and communications need.</li>
<li>Support planning and coordination of service transition activities (incl. Release and Test Management).</li>
<li>Support service readiness achievement and realization of transition milestones.</li>
<li>2. Documentation &amp; Reporting:</li>
<li>Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).</li>
<li>Create reports on transition performance.</li>
<li>Assist in preparing materials for internal reviews and overview across project, changes and releases.</li>
<li>3. Quality Assurance Support:</li>
<li>Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).</li>
<li>Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.</li>
<li>Support training initiatives to promote adherence to quality standards.</li>
<li>4. Continuous Improvement:</li>
<li>Track improvement initiatives within the organization in order to assure alignment with strategic objectives</li>
<li>Gather feedback from stakeholders to identify opportunities for process optimization.</li>
<li>Support the implementation of process changes and quality improvements.</li>
</ul><h2>Requirements</h2><ul>
<li>Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).</li>
<li>Experience: 4-5 years in IT operations, process management, or quality assurance roles.</li>
<li>Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.</li>
<li>Skills: Good organizational skills with attention to detail.</li>
<li>Good understanding of IT process and quality management principles.</li>
<li>Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).</li>
<li>Effective written and verbal communication skills both in English and Hungarian</li>
<li>Ability to work collaboratively across teams and prioritize tasks effectively.</li>
<li>Success Metrics</li>
<li>Up-to-date and informative documentation of transition initiatives.</li>
<li>Accurate and well-maintained process supporting documentation and reporting.</li>
<li>Successful support in mediation and maintenance of the process requirements.</li>
<li>Reduced process inefficiencies and improved stakeholder satisfaction.</li>
<li>This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.</li>
</ul><h2>Benefits</h2><ul>
<li>Take over an important and challenging role with high visibility</li>
<li>Gain insight into the defense and automotive industry</li>
<li>Make use of the broad network with over 30.000 great colleagues at our company</li>
<li>Benefit from various professional trainings and events</li>
<li>Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work</li>
<ul><li>Written and verbal communication skills in German is an advantage</li></ul>
</ul>