Entry-level German Speaking Service Desk Agent

<ul>
<li>Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.</li>
<li>Participating in on-call duty.</li>
<li>Creating, categorizing, resolving, and documenting tickets.</li>
<li>Serving as a liaison with system specialists and other departments.</li>
<li>Controlling, monitoring, and delegating tickets based on SLAs.</li>
<li>Documenting solution descriptions and maintaining the knowledge database.</li>
<li>Providing training for new team members.</li>
<li>Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.</li>
<li>Handling major incidents and communicating updates to management and departments.</li>
<li>Conducting remote troubleshooting for end users.</li>
</ul><h2>Requirements</h2><ul>
<li>Interest in IT and motivation to start a career in the field</li>
<li>Customer-oriented mindset with a helpful and positive attitude</li>
<li>Confident communication skills in Hungarian, German, and English</li>
<li>Basic understanding of PC hardware, Windows environments, and common software applications</li>
<li>Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage</li>
<li>Willingness to learn new technologies and processes</li>
<li>Strong communication and teamwork skills</li>
<li>Reliable, solution-oriented, and able to stay calm under pressure</li>
<li>Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required</li>
</ul><h2>Benefits</h2><ul>
<li>Start your career in a visible and responsible IT support role within an international environment</li>
<li>Gain insight into the IT operations of the defense and automotive industries</li>
<li>Access professional training opportunities, mentoring, and internal learning programs</li>
<li>Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work</li>
<li>Join a supportive team with long-term career growth opportunities</li>
</ul>