Senior Business Analyst (CRM & Loan Origination System)

Job Summary

We are seeking an experiencedSenior Business Analystwith strong expertise inCRM platformsandCredit Origination/Loan Processing Systemswithin the banking or financial services industry. The ideal candidate will collaborate with business stakeholders and technical teams to analyze business requirements, design functional solutions, and deliver end-to-end digital lending initiatives.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Conduct requirement workshops, impact analysis, and gap analysis.
• Prepare Business Requirement Documents (BRD), Functional Specification Documents (FSD), Technical Design Documents (TDD), and user stories.
• Work closely with Product Owners, Developers, QA teams, Solution Architects, and Business Users throughout the project lifecycle.
• Design functional solutions for CRM and Loan Origination/Credit Processing systems.
• Analyze and optimize lending business processes across the loan lifecycle.
• Coordinate system integration between CRM, Loan Origination System, Core Banking, and third-party applications.
• Review APIs, data mappings, interface specifications, and data flows.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), production deployment, and post-production support.
• Manage project scope, timelines, risks, and stakeholder communications.
• Ensure solutions align with business objectives and regulatory requirements.
• Participate in Agile ceremonies including Sprint Planning, Backlog Grooming, Daily Stand-ups, Sprint Reviews, and Retrospectives.

Mandatory Skills

• Strong experience withCRM systemssuch as Salesforce, Microsoft Dynamics 365, or equivalent.
• Hands-on experience withCredit Origination / Loan Origination / Loan Processing Systems(vendor-built applications preferred).
• Strong understanding of thebanking lending lifecycle, including:
• Customer onboarding
• Loan application
• Credit assessment
• Underwriting
• Loan approval
• Loan disbursement
• Loan servicing
• Loan closure
• Expertise in business analysis methodologies, requirement gathering, impact assessment, solution design, and documentation.
• Experience preparing:
• BRD
• FSD
• TDD
• User Stories
• Acceptance Criteria
• Knowledge ofREST/SOAP APIs, system integrations, and data flow architecture.
• Good SQL skills for data validation, reconciliation, and analysis.
• Experience withJIRAandConfluence.
• Strong understanding ofSDLCandAgile/Scrummethodologies.
• Excellent stakeholder management, communication, and presentation skills.
• Proven experience managing projects from requirement gathering through production deployment.