BPO Trainer - UK Collections | Quezon City

<h2>100% onsite</h2><h2>Night shift, no guaranteed weekends off</h2><h2>Responsibilities</h2><ul>
<li>Strategize, implement, and manage capability building programs that adhere to organizational objectives</li>
<li>Plan and control deadlines, budgets and activities.</li>
<li>Work with other program managers to identify risks and opportunities across different programs offered by the company</li>
<li>Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders</li>
<li>Work closely with cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new and existing initiatives.</li>
<li>Manage program keeping optimal return-on-investment in mind</li>
<li>Manage vendors and procurement processes for capability building programs.</li>
<li>Manage stakeholders and be accountable for delivering against established business goals/objectives</li>
</ul><h2>Qualifications:</h2><ul>
<li>At least 2 years of experience as a Trainer with at least 1 year experience in a UK, US, or AUS collections account in the past 4 years</li>
<li>Required highest educational attainment: finished a bachelor's degree (any specialization)</li>
</ul>