HR Generalist

<h3>Accountabilities:</h3><li>
<strong>Manager Coaching and HR Guidance:</strong>Serve as a primary point of contact for managers seeking guidance on nuanced HR matters, providing practical recommendations aligned with company policies, established practices, employee experience, fairness, and risk considerations.</li><li>
<strong>Employee Inquiries and Case Management:</strong>Conduct detailed employee and manager inquiries, ask relevant follow-up questions, gather facts and timelines, document findings objectively, and determine appropriate next steps.</li><li>
<strong>Issue Triage and Escalation:</strong>Assess HR requests based on complexity, urgency, business context, and potential risk, ensuring cases are resolved appropriately or routed to the relevant teams.</li><li>
<strong>Performance Management and Annual Reviews:</strong>Partner with HR Business Partners to coordinate and execute performance management, annual review cycles, and other people-related initiatives, ensuring accurate documentation and end-to-end process completion.</li><li>
<strong>People Strategy and Organizational Support:</strong>Contribute to talent initiatives, position management, organizational changes, job profile updates, and other HR projects in collaboration with HR Business Partners and Centers of Excellence.</li><li>
<strong>Cross-Functional Collaboration:</strong>Coordinate with the Employee Service Center, HR Business Partners, and other People teams to maintain continuity, improve case resolution, and deliver a consistent experience for employees and managers.</li><li>
<strong>Stakeholder Engagement:</strong>Participate in HR team meetings, talent discussions, and relevant planning sessions to understand business priorities, share operational insights, and identify opportunities to improve HR support.</li><li>
<strong>Process Improvement and Documentation:</strong>Develop and refine standard operating procedures, playbooks, guidance materials, and triage rules based on recurring case patterns, stakeholder feedback, and operational needs.</li><li>
<strong>HR Systems and Data Management:</strong>Maintain accurate HR records, support data processing and interpretation, and use HR information systems and service management tools to manage requests and ensure documentation quality.</li><li>
<strong>AI-Enabled Efficiency:</strong>Explore and apply AI tools to streamline workflows, improve documentation and analysis, identify recurring patterns, and enhance the efficiency and quality of HR service delivery.</li><li>
<strong>Confidentiality and Compliance:</strong>Handle sensitive employee information, performance matters, employee relations inquiries, and organizational changes with discretion, professionalism, and appropriate confidentiality.</li><h2>Requirements:</h2><li>
<strong>Professional Experience:</strong>At least 2 years of relevant HR experience in shared services, employee service centers, HR operations, employee relations, or HR generalist positions.</li><li>
<strong>HR Case Management:</strong>Experience handling employee and manager inquiries, gathering relevant information, documenting cases clearly and objectively, and coordinating appropriate follow-up actions.</li><li>
<strong>Judgment and Problem-Solving:</strong>Demonstrated ability to assess ambiguous situations, prioritize requests, distinguish routine matters from complex or high-risk issues, and determine when escalation is necessary.</li><li>
<strong>HR Operations Knowledge:</strong>Familiarity with HR policies, employee lifecycle processes, performance management, annual review cycles, and general HR operational practices.</li><li>
<strong>HR Technology Proficiency:</strong>Experience using Workday or a comparable human resources information system (HRIS), as well as ServiceNow or similar service management and case-tracking platforms.</li><li>
<strong>Communication Skills:</strong>Strong written and verbal communication skills, including the ability to explain policies, provide clear guidance, document sensitive matters objectively, and communicate effectively with stakeholders at different levels.</li><li>
<strong>Organization and Execution:</strong>Excellent organizational skills, attention to detail, and the ability to manage multiple requests simultaneously while maintaining accurate records and ensuring timely follow-through.</li><li>
<strong>Collaboration and Relationship Management:</strong>Ability to build trust with managers, employees, HR Business Partners, and cross-functional teams while working effectively through ticketing systems, instant messaging, and live conversations.</li><li>
<strong>Confidentiality and Professionalism:</strong>Strong discretion and reliability when handling confidential employee information, performance concerns, employee relations matters, and organizational changes.</li><li>
<strong>Continuous Improvement Mindset:</strong>Interest in identifying recurring issues, refining standard operating procedures, improving workflows, and developing scalable approaches to HR service delivery.</li><li>
<strong>Preferred Shared Services Experience:</strong>Previous experience in a tiered HR support or shared services model where accurate case routing, service-level agreements, and escalation processes are essential is an advantage.</li><li>
<strong>Preferred AI and Automation Skills:</strong>Hands-on experience using AI tools such as ChatGPT, Claude, or Gemini to improve workflows, documentation, research, or analysis is beneficial.</li><li>
<strong>Preferred Project Support Experience:</strong>Experience contributing to organizational change, job leveling, job profile updates, or related HR projects through project coordination, documentation, and stakeholder preparation is a plus.</li><li>
<strong>Remote Work Readiness:</strong>Ability to work independently, collaborate effectively in a distributed environment, and maintain productivity while supporting employees and managers remotely.</li><h2>Benefits:</h2><li>
<strong>Competitive Base Salary:</strong>Annual salary ranges vary by location:</li>
<li>$86,200–$137,800 in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington State, and Washington, D.C.</li><li>$81,900–$130,900 in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia.</li><li>Salary ranges for other locations may differ.</li><li>
<strong>Equity Awards:</strong>Eligibility for additional equity awards based on factors such as experience, performance, and location.</li><li>
<strong>Remote Work Flexibility:</strong>Work remotely from an approved location within the United States, subject to limited geographic restrictions.</li><li>
<strong>Career Development:</strong>Gain broad exposure to HR operations, employee relations, performance management, organizational initiatives, and strategic people support.</li><li>
<strong>Professional Growth Opportunities:</strong>Develop the skills and experience needed to pursue future HR Business Partner roles.</li><li>
<strong>Collaborative Work Environment:</strong>Work closely with HR specialists, business partners, and cross-functional teams in a distributed and technology-enabled environment.</li><li>
<strong>Innovation and Process Improvement:</strong>Opportunities to leverage AI tools and contribute to more efficient, scalable, and effective HR services.</li><li>
<strong>Inclusive Workplace Culture:</strong>Join an environment committed to employee well-being, collaboration, equal opportunity, and professional development.</li>