Authorization Specialist

Insurance Authorization Specialist

Fulltime - ONSITE Jacksonville, FL (NO REMOTE WORK AVAILABLE)

Help Patients Access the Care They Deserve

AtSerenity Healthcare, we believe that care should be compassionate, effective, and accessible. As anInsurance Authorization Specialist, you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need.

This is ahigh-visibilityrole with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact.

⚠️Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals.

What You'll Do

• Gather and review patient documentation to verify eligibility forTranscranial Magnetic Stimulation (TMS)treatments
• Coordinate with outside providers to obtain relevantmedical records and patient history
• Prepare, submit, and follow up oninsurance authorization requests
• Manage and organizeincoming faxes and patient documentation
• Represent and advocate for patients duringclinical review calls with insurance providers
• Ensure all documentation is accurately entered into theElectronic Health Record (EHR)system
• Collaborate with clinical and administrative teams to support efficient patient care
• Perform other administrative and operational duties as needed

About Serenity Healthcare

Serenity Healthcareis a leading provider of cutting-edge mental health treatments, includingFDA-cleared Transcranial Magnetic Stimulation (TMS). We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care.

We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients.

Apply Today and Be a Voice for Patients in Need

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check.

Requirements

What We're Looking For

Required Qualifications:

• Strong desire toadvocate for patientsand ensure access to medically necessary treatment
• Excellentproblem-solvingand critical thinking skills
• Ability to managedeadlines, multitask, and stay organized
• Strong communication skills — comfortable working withclinical staff and external providers
• Highattention to detailin documenting patient and insurance information
• Confidence usingonline systems, EHR platforms, and computer tools

Preferred (Not Required):

• Experience inmedical authorization, insurance coordination, or a healthcare administrative role
• Familiarity with TMS, behavioral health, or prior authorization processes

Benefits

Why You’ll Love Working at Serenity

• Mission-driven work– Help patients access care that changes lives
• Career growth– Join a rapidly growing mental healthcare company
• Supportive culture– Be part of a team that values both people and performance

Benefits:

• Competitive pay
• 90% employer-paidmedical, dental, and vision insurance
• Life insuranceand flexible spending account
• 401(k)retirement plan
• 10 paid holidays+ paid time off
• A culture that values yourwell-being and work-life balance