IT Product Manager

<h3>Accountabilities:</h3><ul>
<li>Research customer needs, market trends, industry developments, and competitor offerings to identify opportunities for new products and enhancements.</li>
<li>Collaborate with sales leadership, business stakeholders, customers, strategic partners, and technical teams to maintain alignment, communicate priorities, and support informed decision-making.</li>
<li>Define and communicate a clear product vision and strategy that supports organizational goals and delivers value to stakeholders.</li>
<li>Own and maintain product roadmaps and backlogs, prioritizing initiatives according to business value, customer needs, stakeholder expectations, and strategic objectives.</li>
<li>Participate in Agile planning sessions and other product development activities to ensure teams understand priorities and delivery expectations.</li>
<li>Partner with cross-functional teams to design, develop, test, and launch new products, features, and technology solutions.</li>
<li>Use continuous delivery practices to improve release speed, delivery predictability, and the ongoing value provided to stakeholders.</li>
<li>Identify product and implementation risks, develop mitigation strategies, and help teams resolve issues throughout the product lifecycle.</li>
<li>Collect and analyze customer feedback, evaluate product performance, and identify opportunities for continuous improvement.</li>
<li>Build strong relationships with strategic partners and internal stakeholders to support collaboration and successful product outcomes.</li>
<li>Exercise independent judgment when evaluating technology investments, balancing technical considerations with business requirements and customer expectations.</li>
<li>Work remotely with standard working hours aligned with the Central Time zone, with occasional evening or weekend work during critical project phases or product launches.</li>
<li>Travel occasionally by air or ground to meet with technical teams and stakeholders.</li>
<h2>Requirements:</h2>
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.</li>
<li>At least five years of product management experience within technical and professional customer service environments.</li>
<li>Hands-on technical experience working with Salesforce.</li>
<li>Demonstrated experience engaging strategic partners, building strong relationships, and aligning stakeholders around shared goals.</li>
<li>Proficiency with product management tools and software, including Azure DevOps (ADO), and familiarity with Agile methodologies.</li>
<li>In-depth understanding of technical and professional customer service processes, requirements, and challenges.</li>
<li>Proven ability to motivate and coordinate cross-functional teams throughout the product development lifecycle.</li>
<li>Strong decision-making skills, including the ability to exercise discretion and independent judgment when evaluating priorities and product investments.</li>
<li>Excellent written and verbal communication skills, with the ability to present complex technical and business information clearly and concisely.</li>
<li>A customer-focused mindset and a commitment to understanding stakeholder needs and delivering solutions that exceed expectations.</li>
<li>Experience working in an Agile environment with an emphasis on iterative product development and continuous improvement.</li>
<li>Fluent English communication skills, both written and verbal.</li>
<li>Ability to travel by air and ground and comply with the applicable driver eligibility policy. Employment eligibility will be verified through a motor vehicle record check in accordance with applicable laws.</li>
<li>Must be at least 18 years old.</li>
<li>Must be eligible to work in the United States. Visa sponsorship, renewal, or extension is not available for this position.</li>
<li>Ability to work remotely within the United States, maintain Central Time working hours, and accommodate occasional evening or weekend work when required.</li>
<h2>Benefits:</h2>
<ul>
<li>Annual hiring salary range of $100,000–$125,000 for the U.S. remote position, depending on qualifications, relevant experience, education, location, and applicable legislation.</li>
<li>Remote work arrangement with occasional travel for stakeholder and technical team meetings.</li>
<li>Access to a broader employee benefits package, with details provided through the employer's career opportunities information.</li>
<li>Opportunities to contribute to digital transformation initiatives and collaborate with cross-functional teams.</li>
<li>Opportunities for professional learning and growth within a technology-focused environment.</li>
</ul>
</ul>
</ul>