Program Manager

Rockstar is recruiting for an award-winning platform that helps families navigate their child’s educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.

Location:San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)

Role Overview

TheClient Servicesteam is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience incharter school enrollment/operationsand is alsotechnically adept— someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.

Responsibilities

• 60% Implementation– Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
• 15% Customer Support– Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
• 15% Business Development– Support efforts to bring in new clients and expand relationships with existing clients.
• 10% Operational– As a growing startup, everyone pitches in to do whatever it takes to build the organization.

Qualifications

• Core Competency:Strength and experience in each of the above job responsibilities.
• Professional Experience:4+ years of professional experience, at least 2 of which are inPK-12 charter school/CMO operations or administration.
• Project Management:Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
• Customer-Centric Mindset:Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
• Quantitative Skills:Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
• Commercial Comfort:Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
• Communication:Excellent communicator, including written and oral.
• Startup Alignment:Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
• Mindset:Among the best at what you do with a growth mindset and desire to constantly improve.
• Values:Passion for education, equity, and social impact.
• Eligibility:Legal ability to work in the US and willingness to work continental US hours.

Nice To Haves

Strong preference for candidates with one or more of the following skillsets:

• Experience withstudent enrollmentand/orstudent recruitment.
• Experiencemanaging multiple clientssimultaneously.
• Experiencecollaborating with technical teams(e.g., software engineering, IT).
• Experience with astatistical software package(e.g., Stata, SAS, SPSS, R).

Salary Range

• $90,000 - $130,000 a year

Note on salary range:Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization (CMO).