Customer Support Specialist, Bookkeeping

Rockstar is recruiting for amobile-first digital product studiothat turns ideas into extraordinary experiences. They are a team ofdynamic and savvy professionalswho know how to create killer digital products. Ourlean structure and remote teammean we can move fast while still deliveringtop-notch technology and design.

The Opportunity

Over the last decade, a vibrant ecosystem ofSMB software toolshas emerged to help SMBs manage and run their businesses. These tools help SMBs with everything frompayments to payroll, butaccounting has lagged behind. Small business owners are still struggling withdisconnected, generic, accounting softwareandexpensive bookkeepers.

At the company, they are building anew kind of accounting software and bookkeepingthat lives within the existing software tools SMBs use every day. With their platform, software companies canquickly launch modern accounting and bookkeeping servicesto their SMB customers, eliminating the need for them to uselegacy accounting software or bookkeepers.

The Role

As aCustomer Support Specialistat the company, the candidate will help small businessesget set up on their bookkeeping service smoothlyand serve as theirongoing point of contact. They will leverage theirbookkeeping knowledgeto answer users' questions, troubleshoot issues, and provide anexceptional customer experience.

In this role, the candidate will:

• Run live video onboarding callswith new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
• Support customers across chat and emailby answering bookkeeping questions, diagnosing issues, and driving them to resolutionquickly and empathetically.
• Maintain accurate customer notes and status updatesin internal systems to ensure strong follow-through and smooth handoffs.
• Collaborate with other company teamsto improve workflows and surface product feedback based on recurring customer needs.
• Exceed partner and customer expectationsby providing thoughtful, proactive, and detail-oriented support.

Skills & Experience

Many backgrounds could fit this role, butideal candidateswill have some or all of the following:

• 2+ years of experiencein a customer-facing (support, onboarding, etc.) or bookkeeping role
• Familiarity withsmall business bookkeeping fundamentalsandbasic financial concepts
• Stronglive communicationandactive listening skills
• Excellentwritten communication skills
• Strongattention to detailand ability tomanage multiple tasks simultaneously
• Anownership and growth mindset