Customer Care Executive

<ul>
<li>Respond to customer queries promptly and professionally</li>
<li>Communicate solutions and information to merchants and consumers effectively</li>
<li>Route escalations to the appropriate channels</li>
<li>Engage in training and development initiatives to improve technical and soft skills</li>
<li>Ensure timely follow up and ensure exceptional service to meet the overall business goals</li>
</ul><h2>Requirements</h2><ul>
<li>Will be required to work rotating shifts, including weekends and public holidays</li>
<li>Good to have previous experience in providing exceptional customer service</li>
<li>Strong background in logistics, both air and road transport is a plus</li>
<li>Experience in e-commerce and start-up environments will be highly advantageous</li>
<li>Proficiency in using various communication channels such as E-mail, Chat, and Social Media</li>
<li>Fresh grads are welcome to apply</li>
<li>English proficiency is a MUST</li>
</ul>