Language Access Partnerships Program Manager

<h3>Accountabilities</h3><li>Lead the enterprise vendor management strategy and program for language services, establishing standards for vendor selection, performance, quality, compliance, and relationship management.</li><li>Oversee the selection, qualification, onboarding, contracting, credentialing, and ongoing compliance of interpreter agencies and translation vendors.</li><li>Manage strategic relationships with third-party vendors, ensuring service reliability, quality, coverage, and alignment with contractual requirements.</li><li>Monitor vendor performance against service-level agreements, quality standards, and established KPIs through scorecards, dashboards, and regular business reviews.</li><li>Drive cost optimization through strategic negotiations, volume management, rate analysis, sourcing strategies, and vendor portfolio optimization.</li><li>Analyze vendor economics, including cost per encounter, utilization, financial impact, and return on investment, and provide recommendations to leadership.</li><li>Negotiate vendor contracts, amendments, and service-level agreements in partnership with legal, procurement, compliance, and operational stakeholders.</li><li>Coordinate with centralized operations teams on vendor utilization, escalation protocols, and coverage gaps.</li><li>Establish and manage vendor risk, compliance, and business continuity processes to protect service continuity and organizational interests.</li><li>Develop structured performance improvement plans and feedback mechanisms to continuously strengthen vendor quality.</li><li>Report vendor performance, cost trends, risks, and program effectiveness to senior leadership.</li><li>Evaluate emerging vendor capabilities, technologies, and market developments that could improve language access delivery and operational efficiency.</li><li>Ensure vendor performance supports consistent, high-quality interpretation services and equitable access across diverse languages and patient populations.</li><h2>Requirements</h2><li>Bachelor’s degree in business, supply chain management, healthcare administration, or a related field.</li><li>7+ years of progressive experience in vendor management, procurement, or healthcare contract management.</li><li>Demonstrated expertise in vendor selection, contracting, performance management, relationship management, and strategic sourcing.</li><li>Strong contract negotiation skills, including experience managing service-level agreements and complex vendor relationships.</li><li>Proven ability to analyze vendor costs, utilization, rates, financial performance, and ROI to identify optimization opportunities.</li><li>Experience developing vendor scorecards, performance dashboards, KPIs, and structured business review processes.</li><li>Strong knowledge of healthcare vendor compliance, credentialing requirements, regulatory standards, and contractual risk.</li><li>Excellent stakeholder management skills, with the ability to collaborate effectively across operations, legal, procurement, compliance, and executive leadership.</li><li>Strong project management capabilities, particularly for vendor onboarding, transitions, strategic initiatives, and continuous improvement programs.</li><li>Excellent communication, negotiation, presentation, and relationship-building skills.</li><li>Ability to manage multiple high-priority projects and deadlines while exercising sound judgment and critical thinking.</li><li>Preferred: 7+ years of healthcare vendor management experience within an enterprise-scale environment.</li><li>Preferred: experience managing language services vendors, interpreter agencies, or translation providers for large healthcare organizations.</li><li>Preferred: experience with vendor risk management, business continuity planning, strategic sourcing, and vendor portfolio optimization.</li><li>Preferred: Master’s degree in business administration, supply chain management, healthcare administration, or a related discipline.</li><li>Preferred: CPSM, CPM, or comparable procurement/vendor management certification.</li><li>Preferred: knowledge of language services industry operations, market dynamics, and emerging technologies.</li><h2>Benefits</h2><li>Annual pay range of<strong>$51.05–$76.60 per hour</strong>, with compensation determined by qualifications, skills, relevant experience, and training.</li><li>Full-time position with<strong>40 hours per week</strong>, generally Monday through Friday, 8:00 a.m.–5:00 p.m.</li><li>Remote work opportunity, with preferred candidates located in GA, IL, NC, or WI and eligibility potentially available across a broad range of approved U.S. states.</li><li>Paid time off programs.</li><li>Medical, dental, and vision coverage.</li><li>Life insurance.</li><li>Short- and long-term disability coverage.</li><li>Flexible Spending Accounts for eligible healthcare and dependent-care expenses.</li><li>Adoption assistance and paid parental leave.</li><li>Defined contribution retirement plans with employer matching.</li><li>Financial wellness programs.</li><li>Educational assistance programs.</li><li>Potential premium or incentive pay for eligible positions.</li><li>Opportunities for annual compensation increases based on performance.</li><li>Opportunities to influence enterprise language access strategy, vendor performance, patient experience, and operational efficiency.</li>