Lead Operations Support Analyst

Accountabilities

• OperationalSupportandIssueResolution:Providefirst-leveloperationalsupportforactivehealthcareprograms,monitorsystemalerts,managesupporttickets,runoperationalreports,investigaterootcauses,andcoordinateissueresolutionorescalationaccordingtoestablishedprocedures.

• ImplementationandProcessOptimization:Supportnewinitiatives,contractchanges,systemenhancements,andimplementationactivitiesfromdevelopmentandtestingthroughoperationaldeployment.Translatebusiness,contractual,regulatory,andoperationalrequirementsintoeffectiveworkflows,systemupdates,andprocessimprovements.

• SystemsConfigurationandTesting:ParticipateintheconfigurationandenhancementoftheAtrezzoplatform,developandexecuteuseracceptancetestingscenarios,andconfigureandvalidateassessmentstoensureaccuratedatacapture,workflowalignment,andreportingfunctionality.

• ComplianceandQualityAssurance:Monitorcontractual,regulatory,andprogramrequirementstoensureoperationalprocesses,systems,anddocumentationremaincompliant.Conductauditsandqualityreviewstoidentifydiscrepancies,operationalgaps,andopportunitiesforimprovement.

• ReportingandDataAccuracy:Definereportingrequirements,identifynecessarydataelements,collaboratewithtechnicalteams,andreviewreportsforaccuracy,completeness,andconsistency.Coordinatecorrectiveactionswhendiscrepanciesarise.

• PoliciesandProcedures:Develop,maintain,andreviewoperationalpolicies,procedures,anddocumentationtoensurealignmentwithcurrentsystems,workflows,contractualobligations,regulatorystandards,andbusinesspractices.

• Cross-FunctionalCollaboration:Serveasasubjectmatterexpertonprogramoperations,systems,reporting,workflows,andcontractualrequirements.Partnerwithinternalandexternalstakeholderstodevelopeffectivesolutionsandsupportoperationalreadiness.

• LeadershipandContinuousImprovement:Provideguidanceandknowledge-sharingtocolleagues,recommendsystemandworkflowenhancements,supportscheduledmaintenanceandon-callactivitiesasneeded,andcontributetooperationalexcellencewhilecomplyingwithapplicablecorporatepolicies,includingHIPAAprivacyandsecurityrequirements.

Requirements

• EducationandExperience:Anassociatedegreefromanaccreditedcollegeoruniversityisrequired,althoughsevenyearsofrelevantprofessionalexperiencemaybeacceptedinlieuofthedegree.Candidatesmusthaveatleastfiveyearsofrelevantexperienceinhealthcare,humanservices,carecoordination,orarelatedenvironment.

• LeadershipExperience:Atleasttwoyearsofsupervisory,teamleadership,orlead-levelexperienceinahealthcareenvironment,withtheabilitytocoordinatework,provideguidance,andsupportoperationalperformance.

• AnalyticalandTechnicalSkills:Stronganalytical,critical-thinking,andproblem-solvingabilities,includingexperienceinvestigatingoperationalissues,troubleshootingtechnicalproblems,identifyingrootcauses,andescalatingissuesappropriately.

• OperationalandComplianceKnowledge:Abilitytointerpretcontractual,regulatory,andprogramrequirementsandtranslatethemintoworkflows,procedures,systemconfigurations,testingscenarios,andreportingprocesses.

• CommunicationandCollaboration:Excellentwrittenandverbalcommunicationskills,withtheabilitytoworkeffectivelyacrossdepartments,explaincomplexrequirementsclearly,andbuildproductiverelationshipswithstakeholders.

• OrganizationandAttentiontoDetail:Strongorganizationalskillsandahighlevelofaccuracywhenmanagingdocumentation,reporting,audits,andsystemupdates.Abilitytomanagemultipleprojects,competingpriorities,andchangingdeadlinesindependently.

• PreferredTechnicalKnowledge:ProficiencyinMicrosoftOfficeapplicationsandfamiliaritywithInformationTechnologyInfrastructureLibrary(ITIL)foundationalconcepts.

• PreferredIndustryExpertise:SubstantialknowledgeofMedicare,Medicaid,orotherhealthcaresectors,alongwithanunderstandingofhealthcareprogramoperationsandregulatoryenvironments.

• AdaptabilityandInitiative:Aproactive,resourcefulapproachtoproblem-solving,acommitmenttocustomerserviceandoperationalexcellence,andtheabilitytoadapttoevolvingorganizationalprioritiesandprojectdemands.

• WorkEnvironment:Comfortableworkingremotelyinadesk-basedrolethatinvolvesextendedcomputeruseandsupportingoperationsduringPacificTimebusinesshours,MondaythroughFriday,generallybetween8:00a.m.and5:00p.m.

Benefits

• CompetitiveCompensation:Hourlypayrangingfrom$30.00to$37.50,dependingonexperience,skills,andqualifications.

• RemoteWork:FullyremotepositionwithintheUnitedStates,supportingPacificTimeZonebusinesshours.

• HealthCoverage:Comprehensivehealthcareplansdesignedtosupportemployeewell-being.

• PaidTimeOff:Paidleavetosupportwork-lifebalanceandpersonalneeds.

• RetirementSavings:Retirementsavingsplantohelpemployeesprepareforthefuture.

• WellnessPrograms:Corporatewellnessresourcesandprograms.

• EducationalAssistance:Supportforcontinuedlearning,professionaldevelopment,andeducationaladvancement.

• EmployeeDiscounts:Accesstocorporatediscountsandadditionalemployeebenefits.

• MeaningfulWork:Theopportunitytocontributetohealthcareprogramsandservicesthatsupportbetterhealthoutcomesforindividualsandcommunities.

• ProfessionalGrowth:Opportunitiestostrengthenoperationalleadership,technicalexpertise,andcross-functionalcollaborationwithinatechnology-enabledhealthcareenvironment.