Lead Product Designer, Growth

<h3>Accountabilities</h3><li>Lead the end-to-end product design process for growth initiatives across web and mobile experiences, from discovery and ideation through delivery and iteration.</li><li>Design and optimize onboarding experiences, activation loops, engagement journeys, retention initiatives, and cross-platform adoption strategies.</li><li>Develop and execute experiments, including A/B tests, using hypotheses and measurable outcomes to improve key growth metrics.</li><li>Use qualitative and quantitative insights to identify user needs, understand friction points, and inform product and design decisions.</li><li>Create user flows, wireframes, prototypes, high-fidelity designs, and other artifacts that communicate solutions clearly and efficiently.</li><li>Partner closely with product management, engineering, data, and other cross-functional stakeholders to align design decisions with user needs and business objectives.</li><li>Contribute ideas to the experimentation pipeline and share learnings from experiments to improve future growth initiatives and team practices.</li><li>Conduct and incorporate user research, including interviews and usability testing, translating findings into actionable product opportunities.</li><li>Raise the quality and consistency of design through critiques, feedback sessions, collaboration, and continuous refinement.</li><li>Build AI-enhanced design workflows and incorporate AI tools thoughtfully into product development and personal productivity.</li><li>Influence product strategy by balancing customer value, business objectives, available data, and practical delivery considerations.</li><h2>Requirements</h2><li>6+ years of demonstrated product design experience, including significant experience designing for growth and optimizing metrics such as activation, engagement, or retention.</li><li>Strong experience in B2B SaaS or comparable product environments, with the ability to understand complex user and business needs.</li><li>A compelling portfolio demonstrating data-informed UX/UI design, strong visual execution, and measurable business impact.</li><li>Proven ability to balance user needs with commercial objectives while delivering high-quality work efficiently.</li><li>Experience designing across web and mobile platforms, with strong proficiency in Figma and modern design workflows.</li><li>Hands-on experience conducting user research and usability testing and synthesizing qualitative and quantitative findings into actionable insights.</li><li>Strong visual design skills and exceptional attention to detail.</li><li>Excellent communication and storytelling skills, with the ability to clearly explain design concepts, rationale, tradeoffs, and recommendations to technical and non-technical stakeholders.</li><li>A hypothesis-driven, experimental mindset and comfort working through ambiguity when data is incomplete or unavailable.</li><li>Strong business acumen and the ability to think strategically about product growth, customer value, and measurable outcomes.</li><li>Demonstrated ability to work effectively in fast-paced startup environments where teams ship, learn, iterate, and ship again.</li><li>An AI-forward approach to productivity and product thinking, including experience incorporating AI tools into your design process.</li><li>Experience with CRM or similar SaaS platforms is an advantage.</li><li>Familiarity with design systems and experience contributing to their evolution is a plus, with Storybook experience particularly valuable.</li><li>Experience with AI-enabled workflows, agentic workflows, integrated AI tools, or platforms such as Claude is a bonus.</li><li>A track record of taking thoughtful risks and developing innovative solutions that contribute to measurable growth is highly valued.</li><h2>Benefits</h2><li>Remote-first role available to team members in Canada.</li><li>Flexible time off and a company-wide paid shutdown during the week between Christmas and New Year’s.</li><li>A mandatory paid week off during your first week of employment to encourage a strong and healthy start.</li><li>One Friday off per month, designed as a dedicated day to recharge and take care of personal priorities.</li><li>Employer-paid healthcare benefits, including 100% employer-paid premiums for extended healthcare and dental coverage in Canada.</li><li>RRSP matching program.</li><li>Generous parental leave policy.</li><li>Annual company retreat with team-building activities.</li><li>Learning and development opportunities to support continued career growth.</li><li>Home office setup stipend.</li><li>Internet and phone allowance.</li><li>Weekly Friday paydays.</li><li>Opportunity to join a successful, growing SaaS organization while still having meaningful influence on product direction and business outcomes.</li><li>Compensation tailored to experience, seniority, and demonstrated impact, with ranges informed by market benchmarks.</li>