Learning and Development Instructional Designer

Accountabilities:

The Instructional Designer is responsible for developing, maintaining, and improving learning materials that meet organizational needs and enhance the associate learning experience. Key responsibilities include:

• Design and develop training courses, curricula, classroom sessions, webinars, online courses, informational meetings, written instructions, and one-on-one coaching resources.
• Create engaging learning activities, assignments, exercises, assessments, and other tools that reinforce knowledge and practical skills.
• Develop computer-based training modules, storyboards, instructor manuals, assessment rubrics, and supporting educational materials.
• Collaborate with subject matter experts and cross-functional partners to develop relevant, accurate, and effective course content.
• Review, edit, update, and refine existing learning resources to maintain quality and alignment with evolving needs.
• Write scripts and develop multimedia resources, including audio, video, simulations, role-playing activities, and educational games.
• Apply adult learning principles, instructional design best practices, and emerging technologies to improve learning outcomes.
• Stay informed about current instructional design methods and continuously identify opportunities to enhance learning experiences.
• Partner with technical teams to troubleshoot issues reported by users and support the effective delivery of digital learning.
• Maintain and update training materials and contribute to the ongoing management of university learning pages on the corporate intranet.
• Demonstrate the organization's core values of Service, Teamwork, Action, Reputation, and Success in professional activities and interactions.
• Perform additional duties as assigned.

Requirements:

The ideal candidate combines instructional design expertise with strong communication skills, technical proficiency, and a commitment to creating accessible, engaging learning experiences. Candidates should meet the following qualifications:

• Bachelor's degree from a four-year college or university, along with three to four years of experience in instructional design, education, or an equivalent combination of education and experience.
• Training or instructional design experience in the senior living or hospitality industry is strongly preferred.
• Experience working with older adults who may have cognitive or physical challenges.
• Two or more years of leadership experience with direct reports is preferred.
• Ability to work independently while collaborating effectively with subject matter experts and cross-functional teams.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, web conferencing tools, and internet-based applications, with the ability to learn new technologies quickly.
• Audio and video editing skills, along with strong web design capabilities and basic graphic design experience.
• Excellent written communication skills, including professional writing, grammar, and content development.
• Strong verbal communication and interpersonal skills, with the ability to communicate effectively with associates at all organizational levels.
• A creative, detail-oriented approach to developing learning content and improving educational experiences.

Benefits:

• Annual salary range of$85,000–$100,000 USD, depending on experience, qualifications, location, certifications, training, and other relevant factors.
• Health, vision, and dental insurance options.
• Retirement plans.
• Tuition reimbursement.
• Employee assistance programs.
• Opportunities for professional development, career growth, and advancement.
• A supportive and inclusive work environment that encourages diversity, innovation, and continuous learning.
• The opportunity to contribute to meaningful work that supports the well-being, care, and quality of life of older adults.
• Hybrid work arrangement based at the Baltimore home office.