SPA Manager I AYANA Komodo

<ul>
<li>Manage and oversee the daily operations of the spa, including staff scheduling, inventory management, and customer service.</li>
<li>Develop and implement strategies to attract and retain guests, including creating and promoting spa packages and special offers.</li>
<li>Ensure that all spa treatments and services are delivered to the highest standards of quality and professionalism.</li>
<li>Monitor and evaluate guest feedback to continuously improve the spa experience.</li>
<li>Train and motivate spa staff, providing coaching and guidance as needed.</li>
<li>Collaborate with other departments within the resort to ensure a seamless guest experience.</li>
<li>Manage the spa budget, including analyzing financial reports and making adjustments as necessary.</li>
<li>Stay up to date with industry trends and best practices, and implement new ideas and concepts as appropriate.</li>
<li>Handle any guest complaints or issues in a timely and satisfactory manner.</li>
<li>Ensure compliance with all health and safety regulations.</li>
<li>Contribute to the development and implementation of the resort's sustainability initiatives.</li>
</ul><h2>Requirements</h2><ul>
<li>Having minimum 5 year experience in managerial position from 4 or 5 stars Hotel</li>
<li>Proven experience as a Spa Manager or similar role.</li>
<li>Excellent leadership and management skills.</li>
<li>Strong customer service orientation.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Knowledge of spa treatments and products.</li>
<li>Fluency in English, both written and spoken.</li>
<li>Experience in a luxury hotel or resort is preferred.</li>
</ul>