Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA

<h3>Key Responsibilities:</h3><ul>
<li>Perform smooth check-in and check-out processes for guests.</li>
<li>Manage room reservations, cancellations, and modifications with attention to detail.</li>
<li>Provide guests with accurate information regarding hotel services, amenities, and local attractions.</li>
<li>Handle guest inquiries and complaints professionally and efficiently.</li>
<li>Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.</li>
<li>Process payments and maintain accurate financial records of transactions.</li>
</ul><h2>Requirements</h2><ul>
<li>Fluency in Mandarin and English; additional language proficiency is a plus.</li>
<li>Prior experience in a customer-facing role, preferably in a hotel or front desk setting.</li>
<li>Strong communication, interpersonal, and organizational skills.</li>
<li>Proficient in hotel management software (PMS Opera is a plus).</li>
<li>Ability to work flexible hours, including weekends and holidays.</li>
<li>Strong customer service orientation and a friendly demeanor.</li>
</ul><h2>Benefits</h2><ul><li></ul>