Logistics Coordinator

<h3>Accountabilities:</h3><li>Book and coordinate shipments with carriers and courier services, ensuring deliveries are arranged accurately and efficiently.</li><li>Track shipments throughout the delivery process, monitor progress, and proactively address potential delays or disruptions.</li><li>Prepare and maintain shipping documents, customs paperwork, and other documentation required for smooth transportation and delivery.</li><li>Keep customers and suppliers informed about shipment status, expected delivery dates, and any changes to delivery schedules.</li><li>Investigate and resolve logistics issues, including delayed shipments, damaged goods, missed deliveries, and carrier-related problems.</li><li>Maintain accurate shipment records, order information, tracking details, and delivery documentation using relevant logistics systems.</li><li>Prepare weekly logistics reports and tracking updates to provide visibility into shipment progress, outstanding issues, and delivery performance.</li><li>Coordinate with internal stakeholders and external service providers to ensure shipments meet operational requirements and customer expectations.</li><li>Use cloud-based logistics tools and tracking platforms to manage daily activities, maintain accurate information, and streamline workflows.</li><li>Support continuous improvement in shipping coordination, documentation accuracy, and communication with customers and suppliers.</li><h2>Requirements:</h2><li>Previous experience in logistics, shipping, transportation, or supply chain coordination.</li><li>Familiarity with shipment tracking and order management systems, such as ShipStation or similar logistics platforms.</li><li>Strong written English skills, with the ability to communicate clearly and professionally with UK-based colleagues, customers, suppliers, and carriers.</li><li>Excellent organizational skills and attention to detail, particularly when managing shipment information, delivery schedules, and shipping documentation.</li><li>Strong problem-solving abilities and the confidence to investigate delivery issues, communicate with carriers, and coordinate appropriate resolutions.</li><li>Ability to manage multiple shipments and competing priorities while maintaining accuracy and meeting deadlines.</li><li>Reliable laptop or computer equipment and a stable fibre internet connection suitable for full-time remote work.</li><li>Availability to work UK business hours, from 09:00 to 17:00 UK time, corresponding to 11:00 to 19:00 South African Standard Time (SAST).</li><li>Familiarity with UK courier services and shipping practices is an advantage.</li><li>Knowledge of customs procedures, import documentation, and international shipping requirements is desirable.</li><li>Experience using Microsoft Excel or Google Sheets to maintain shipment trackers, organize logistics data, and prepare reports is a plus.</li><li>A dependable, proactive, and collaborative working style, with a commitment to clear communication, reliable execution, and continuous learning.</li><h2>Benefits:</h2><li>
<strong>Competitive monthly salary:</strong>R29,000–R32,000 per month.</li><li>
<strong>Fully remote work:</strong>Work from home anywhere in South Africa while supporting a UK-based business.</li><li>
<strong>Full-time employment:</strong>A stable, full-time opportunity with an international employer.</li><li>
<strong>UK working hours:</strong>A consistent schedule from 11:00 to 19:00 SAST, aligned with the UK business day.</li><li>
<strong>Supportive team environment:</strong>Collaborate with a friendly UK-based team that values reliability, communication, and professional growth.</li><li>
<strong>Structured onboarding:</strong>Receive clear onboarding and guidance to help you understand the company's processes, systems, and expectations.</li><li>
<strong>Modern digital tools:</strong>Use cloud-based systems to coordinate shipments and manage daily responsibilities remotely.</li><li>
<strong>Recruitment support:</strong>Receive guidance throughout the recruitment and placement process, from application through to your first day.</li><li>
<strong>Career development:</strong>Build international logistics experience and develop your skills in shipping coordination, customer communication, and supply chain operations.</li><li>
<strong>Remote work convenience:</strong>Work with the equipment you already have, provided you meet the technical requirements for reliable remote working.</li>