Logistics Performance Director

<h3>Accountabilities:</h3><ul>
<li>Serve as the primary point of accountability for assigned customer relationships, maintaining communication at least weekly to understand customer priorities, expectations, and overall account health.</li>
<li>Own account strategy, lead Quarterly Business Reviews, and develop long-term relationship plans that strengthen customer satisfaction and retention.</li>
<li>Monitor operational performance, financial metrics, and key performance indicators using available technology to ensure service delivery aligns with customer expectations and business objectives.</li>
<li>Analyze transportation trends, identify potential risks, and proactively address customer retention and churn concerns in collaboration with the Managed Logistics team.</li>
<li>Oversee account-specific projects, measure return on investment (ROI), and clearly communicate the value delivered through logistics solutions and continuous improvement initiatives.</li>
<li>Partner with Operations to identify and resolve recurring service, billing, transportation, and delivery issues, ensuring satisfactory outcomes for customers.</li>
<li>Escalate critical customer concerns to leadership and coordinate follow-up actions through to resolution.</li>
<li>Collaborate across internal departments to maintain efficient account operations, strengthen service delivery, and ensure alignment with customer requirements.</li>
<li>Analyze transportation data and performance trends to identify opportunities for operational improvements, cost efficiencies, and expanded account value.</li>
<li>Support account growth and long-term success by identifying evolving customer needs and recommending practical, data-driven logistics solutions.</li>
<h2>Requirements:</h2>
<ul>
<li>Bachelor's degree in Supply Chain Management or a related field, or an equivalent combination of education and professional experience.</li>
<li>Seven to ten or more years of experience in operational transportation solutions, with a demonstrated record of continuous improvement consulting, expanding account scope and revenue, and freight or transportation purchasing.</li>
<li>Experience working with large big-box retail companies is an advantage.</li>
<li>Previous sales experience is beneficial, particularly in environments involving account development, customer retention, or transportation solutions.</li>
<li>Experience using Transportation Management Systems (TMS) is required.</li>
<li>Proficiency with Microsoft Office and the Microsoft Suite is required.</li>
<li>Strong analytical skills, including the ability to evaluate transportation data and communicate clear, meaningful performance metrics.</li>
<li>Excellent customer relationship management skills, with the ability to understand business priorities, maintain trust, and communicate effectively with diverse stakeholders.</li>
<li>Strong problem-solving abilities and creativity in developing practical solutions to meet customer needs and resolve operational challenges.</li>
<li>Effective verbal and presentation skills, including the ability to communicate confidently with groups of customers and internal employees.</li>
<li>Ability to work collaboratively across departments, manage account priorities independently, and drive initiatives from identification through resolution.</li>
<li>A strategic, customer-focused mindset with an emphasis on accountability, continuous improvement, and measurable business value.</li>
<h2>Benefits:</h2>
<ul>
<li>Full-time employment in a remote work arrangement within the United States.</li>
<li>The opportunity to own strategic customer relationships and influence logistics performance and long-term account success.</li>
<li>A role focused on transportation strategy, customer value, data-driven decision-making, and continuous improvement.</li>
</ul>
</ul>
</ul>