Manager Language Access & Interpreter Services, Command Center

<h3>Accountabilities</h3><li>Lead the day-to-day operations of the Language Access Interpreter Services Command Center, including interpreter scheduling, prioritization, workforce coordination, and service delivery.</li><li>Provide leadership and accountability for enterprise translation and interpretation systems, ensuring services align with applicable state and federal regulations, accreditation standards, compliance requirements, and organizational policies.</li><li>Contribute to strategic planning for language access services and help develop initiatives that improve availability, quality, efficiency, and patient experience.</li><li>Establish and maintain strong relationships with management, employees, medical staff, and other stakeholders to promote understanding and effective use of language services.</li><li>Support services for limited-English-proficient patients and individuals who are deaf or hard of hearing, helping teams understand available resources and appropriate practices.</li><li>Lead quality monitoring and continuous improvement initiatives related to translation and interpretation services.</li><li>Develop and implement initiatives that increase awareness, utilization, and understanding of language access services throughout the organization.</li><li>Manage and develop interpreter services staff, including hiring, training, coaching, performance management, evaluations, professional development, and employee engagement.</li><li>Provide direction and support to team members, helping ensure efficient operations and consistent service quality.</li><li>Facilitate ongoing training and continuing education for staff, including appropriate interpreting practices and the effective use of video interpretation technology.</li><li>Develop capital and operating budgets in partnership with leadership, monitor spending and variances, and take appropriate corrective action when necessary.</li><li>Provide guidance to interpreters handling complex or emotionally challenging situations, including sensitive communications involving death, dying, serious diagnoses, or other difficult messages.</li><li>Promote safety, risk mitigation, and compliance with required position and departmental safety practices.</li><li>Travel as required and operate the equipment and technology necessary to perform the role effectively.</li><h2>Requirements</h2><li>Bachelor’s degree, or equivalent knowledge and experience, in<strong>Healthcare Administration, Nursing</strong>, or a related discipline.</li><li>At least<strong>5 years of experience in a medical environment</strong>performing medical verbal and written interpretation and translation, prioritizing staff work, and serving as a resource for complex interpreting situations.</li><li>At least<strong>1 year of supervisory or people-management experience</strong>within a medical environment.</li><li>Professional command of bilingual medical terminology, including anatomy and physiology, diagnostic processes, treatment, prevention, and health education concepts.</li><li>Strong knowledge of the ethical principles and professional standards governing medical interpreting, including guidance established by the<strong>National Council on Interpreting in Health Care (NCIHC)</strong>.</li><li>Demonstrated ability to lead and support interpreters working through sensitive and emotionally challenging patient situations.</li><li>Strong human relations, interpersonal, and communication skills, with the ability to build trust across clinical, administrative, and operational teams.</li><li>Experience using video interpreting techniques and related technology.</li><li>Basic computer proficiency and the ability to learn and use operational systems required for scheduling, communication, and service management.</li><li>Strong leadership, coaching, and employee-development capabilities, including experience supporting performance, morale, training, and professional growth.</li><li>Ability to manage competing priorities, make sound decisions, and maintain service quality in a fast-paced healthcare environment.</li><li>Ability to work effectively with diverse stakeholders and communicate clearly with individuals and groups.</li><li>Willingness to travel when required and work in environments where protective equipment may occasionally be necessary.</li><li>Strong commitment to patient-centered care, equitable access, confidentiality, professionalism, and high-quality language services.</li><h2>Benefits</h2><li>
<strong>Compensation:</strong>$47.50–$71.25 per hour, with placement within the range based on qualifications, skills, relevant experience, and training.</li><li>Full-time position with a standard Monday–Friday schedule, 8:00 a.m.–5:00 p.m.</li><li>Remote work opportunity, with preferred locations in Georgia, Illinois, North Carolina, and Wisconsin; additional U.S. states may be approved.</li><li>Comprehensive health and welfare benefits, including medical, dental, vision, life insurance, and short- and long-term disability coverage.</li><li>Paid time off programs.</li><li>Family-focused benefits, including adoption assistance and paid parental leave.</li><li>Flexible Spending Accounts for eligible healthcare and dependent-care expenses.</li><li>Defined contribution retirement plans with employer matching and additional financial wellness programs.</li><li>Educational assistance to support continued learning and professional development.</li><li>Potential premium pay and incentive opportunities for eligible positions.</li><li>Opportunities for annual compensation increases based on performance.</li><li>Leadership opportunity to influence language access quality, interpreter services, patient experience, and equitable healthcare delivery across a large healthcare environment.</li><li>Reasonable accommodations are available for qualified individuals with disabilities in accordance with applicable requirements.</li>