Manager, Systems Success

Accountabilities

• Share best practices across assigned venues and help local teams implement sales, service, marketing, and systems playbooks effectively.

• Drive user adoption of Salesforce Sales Cloud, Outreach, Salesforce Marketing Cloud, reporting tools, lead distribution processes, campaign platforms, and other commercial workflows.

• Partner with sales leadership to support execution, strengthen local accountability, and align systems usage with revenue objectives.

• Collaborate with Revenue Systems and Data teams to identify recurring technical issues, training gaps, and opportunities to improve processes.

• Empower local teams to use centralized tools independently, reducing reliance on central support for routine activities.

• Deliver practical enablement through training sessions, office hours, user documentation, and follow-up support.

• Monitor adoption gaps, process confusion, and breakdowns in service delivery, escalating concerns and recommending corrective actions.

• Maintain and manage the systems documentation and training repository to ensure consistent enablement across venues and clients.

• Provide hands-on support for sales and marketing campaign execution, particularly where system configuration, setup, or usage requires additional assistance.

Requirements:

• 3–5 years of successful experience in revenue generation, systems enablement, or a related field, ideally within premium seating, sports, entertainment, hospitality, venue operations, or B2B sales.

• Bachelor's degree in a relevant field required; a master's degree is preferred.

• Demonstrated ability to meet or exceed performance metrics related to sales technology adoption, systems usage, or commercial outcomes.

• Experience using CRM platforms such as Salesforce, Microsoft Office Suite, and other sales technology tools to manage pipelines, maintain accurate records, and generate performance reports.

• Previous experience supporting partner success, relationship management, or cross-functional collaboration.

• Strong organizational skills, self-motivation, and a results-oriented mindset, with the ability to manage competing priorities and work independently in a fast-paced environment.

• Excellent verbal, written, presentation, and negotiation skills, with the ability to communicate effectively with clients, executives, and internal stakeholders.

• A proactive approach to problem-solving, process improvement, user education, and stakeholder support.

Benefits:

• Annual salary:$91,300–$118,600 USD.

• Bonus eligibilityin addition to base salary.

• Health, dental, and vision insurance.

• 401(k) retirement savings plan with employer matching.

• Paid time off, including vacation days, sick days, and 11 holidays.

• Full-time, remote work arrangement within the United States.