QA Supervisor

Job Opening: QA Supervisor

Location: South Africa (Remote)

Employment Type: Full-Time

Working Hours: Monday to Friday (9 AM - 5 PM EST)

Requirements

We are seeking an experiencedQA Supervisorbased in South Africa to support a U.S.-basedApplied Behavior Analysis (ABA) healthcare provider.

The role will oversee quality assurance processes and the QA team, ensuring accuracy, compliance, productivity, and adherence to client standards. Direct ABA experience is advantageous but not essential for candidates with stronghealthcare or BPO quality assurance experience.

Key Responsibilities

• Supervise and manage the QA team.
• Conduct and oversee quality audits.
• Monitor quality scores, productivity, KPIs, and turnaround times.
• Review healthcare documentation for accuracy and compliance.
• Identify recurring errors, trends, and process gaps.
• Provide coaching, feedback, and corrective action plans.
• Prepare QA reports and communicate findings to management.
• Maintain QA scorecards, audit trackers, and quality standards.
• Support training and continuous process improvement.
• Ensure compliance with client requirements, confidentiality, and HIPAA standards.

Requirements

• 5+ years' QA, auditing, compliance, or quality control experience.
• 2+ years' supervisory/team leadership experience.
• Healthcare, medical administration, insurance, orBPO experience strongly preferred.
• Experience managing QA KPIs, audits, scorecards, and team performance.
• Strong analytical, reporting, and problem-solving skills.
• Excellent attention to detail and communication skills.
• Experience withU.S. healthcare, ABA, CentralReach, HIPAA, medical insurance, or clinical documentationis advantageous.
• Must be able to workU.S. hours from South Africa.

Ideal Candidate

An experiencedQA Supervisor or QA Team Leaderfrom a South African BPO or healthcare environment who can manage a team, maintain quality standards, identify performance gaps, and support a U.S.-based healthcare client.

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

Fraud Disclaimer:ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.