Proaxia Aftersales Consultant

Job Summary
We are looking for an experiencedSAP Proaxia Aftersales Consultantto support the implementation, configuration, and optimization of automotive aftersales business processes usingProaxia Automotive Solution. The consultant will work closely with business stakeholders and technical teams to translate aftersales requirements into effective SAP/Proaxia solutions.

Key Responsibilities

• Implement and configureProaxia Automotive Aftersalessolutions.
• Analyze business requirements related toautomotive aftersales operations.
• Configure and support processes including:
• Service & workshop management
• Vehicle/service orders
• Parts management
• Warranty and claims
• Service contracts
• Dealer and customer service processes
• Pricing and billing
• Conduct requirements gathering, fit-gap analysis, and solution design.
• Support integration between Proaxia and otherSAP modules/systems.
• Prepare functional specifications for technical developments.
• Perform testing, troubleshooting, and defect resolution.
• Support data migration and cutover activities where required.
• Prepare user documentation and conduct training for business users.
• Provide post-go-live support and continuous process improvements.
• Coordinate with business users, developers, and other SAP functional consultants.

Requirements

• 5+ years of experiencein SAP Automotive / Aftersales consulting.
• Strong hands-on experience withProaxia Automotive Solution, particularly Aftersales.
• Good understanding ofautomotive aftersales business processes.
• Experience in implementing or supporting:
• Workshop/service management
• Spare parts
• Warranty management
• Service orders
• Customer/dealer processes
• Billing and pricing
• Strong SAP integration knowledge, particularly with relevant SAP modules such asSD, MM, and FI.
• Experience withSAP S/4HANAis highly preferred.
• Experience in requirements gathering, configuration, testing, and user training.
• Ability to work directly with business stakeholders and translate requirements into functional solutions.
• Strong analytical and problem-solving skills.
• Excellent English communication skills.

Preferred

• Experience inautomotive OEM, distributor, or dealer environments.
• Proaxia implementation/project experience.
• SAP certification is an advantage.
• Experience working onS/4HANA transformation or implementation projects.
• Experience in theGCC/Saudi marketis a plus.
• Automotive industry experience is preferred, particularly withinautomotive OEMs, distributors, dealerships, or aftersales/service operations.
• Strong understanding ofautomotive aftersales processes, including workshop/service management, spare parts, warranty, service contracts, and dealer operations.