Customer Experience Specialist

Müller’s Solutions is looking for an experiencedCustomer Experience Specialistto analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints

Requirements

Bachelor’s degree inComputer Science, Engineering, or a related field.

4+ years of professional experience in Customer Experience (CX).

Strong understanding ofcustomer journey mapping and customer experience methodologies.

Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.

Ability to analyze theend-to-end customer journey, from initial product/service engagement through the customer lifecycle.

Experience collaborating with cross-functional teams includingMarketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.

Strong ability to collect, monitor, and analyzecustomer feedback and CX metrics.

Experience translating customer insights intoactionable recommendations and process improvements.

Ability to identify operational issues affecting customer experience, includingpre-sales, post-sales, billing, installation, and service processes.

Experience working with technology teams to improvedigital customer journeys, including websites and self-service applications.

Strong analytical, communication, stakeholder-management, and problem-solving skills.

Ability to work effectively in across-functional and fast-paced environment.