National Accounts - Remote Field Operations Technician

Accountabilities:

The National Accounts - Remote Field Operations Technician will serve as a key field resource for installation oversight, commissioning support, and operational readiness, ensuring consistent execution and quality across multiple enterprise security projects.

• Installation and commissioning support:Travel to project sites to support installation activities, head-end terminations, system startup, and commissioning. Validate system functionality, ensure compliance with project specifications, maintain accurate documentation, and collaborate with engineering and advanced integration teams.
• Field operations oversight:Assess site conditions, installation quality, project risks, and readiness. Monitor progress, verify compliance with technical standards, and identify opportunities to improve efficiency and consistency across projects.
• Site leadership support:Provide technical guidance to technicians, subcontractors, and trade partners. Promote adherence to installation requirements, company standards, project milestones, and execution priorities.
• Project coordination:Work with project managers to communicate field conditions affecting scope, schedules, and budgets. Coordinate site access, logistics, and work planning with general contractors, customers, and trade partners.
• Cross-functional collaboration:Facilitate communication between field teams, commissioning resources, engineering, integration specialists, and other stakeholders to maintain project alignment and resolve execution challenges.
• Operational readiness and project closeout:Verify that systems, documentation, and site conditions are ready for commissioning and customer handover. Support final acceptance processes and project closeout activities.
• Continuous improvement:Track recurring field issues, document lessons learned, and recommend improvements to installation practices, operational processes, and project delivery.
• Reporting and communication:Maintain regular communication with the Account Project Manager and relevant stakeholders, providing updates on progress, emerging risks, quality issues, and project readiness.

Requirements:

The ideal candidate is an experienced electronic security technician with strong knowledge of enterprise access control systems and hands-on expertise in Mercury-based platforms. They are comfortable working independently across multiple sites, coordinating field teams, and managing competing priorities while maintaining high standards of safety, quality, and customer satisfaction.

• Professional experience:5–7 years of experience working with physical and electronic security systems.
• Access control expertise:Demonstrated experience with enterprise access control systems and hands-on knowledge of Mercury-based access control platforms.
• Technical knowledge:Thorough understanding of electronic security components, system installation practices, commissioning processes, and field troubleshooting.
• Turnstile systems:Experience working with turnstile systems.
• Project coordination:Ability to support field execution across multiple projects, manage competing priorities, and coordinate technicians, subcontractors, and trade partners.
• Construction environment:Strong understanding of construction site operations, installation workflows, and project delivery requirements.
• Technical documentation:Ability to read and interpret construction drawings, technical specifications, and other project documentation.
• Communication and collaboration:Strong verbal and written communication skills, with the ability to work effectively across technical and nontechnical teams.
• Leadership and influence:Ability to guide field execution, resolve coordination challenges, and influence project outcomes without direct managerial authority.
• Organization and attention to detail:Excellent time management, documentation, organizational skills, and the ability to perform effectively in fast-paced environments.
• Software proficiency:Working knowledge of Microsoft Outlook, Word, Excel, and related business applications.
• Work autonomy:Ability to work independently while collaborating with cross-functional teams and project stakeholders.
• Travel requirements:Ability and willingness to travel throughout the United States up to 75% of the time.

Benefits:

• Retirement savings:401(k) plan with company matching contributions.
• Healthcare coverage:Medical, dental, and vision insurance, with most premiums paid by the employer.
• Employee well-being:Employee Assistance Program (EAP) providing mental health and wellness support.
• Paid time off:Flexible Time Off (FTO) for exempt employees and tenure-based paid time off for non-exempt employees.
• Paid sick leave:Access to paid sick leave.
• Professional development:Annual development stipend to support continued learning and career development.
• Certifications:Company-paid professional certifications.
• Educational support:Tuition or educational reimbursement for eligible coursework.
• Career growth:Opportunities to contribute to high-impact projects across critical infrastructure, healthcare, data centers, stadiums, and other large-scale facilities.
• Collaborative environment:Opportunity to join a growing organization focused on innovation, technical excellence, and professional development.