German Customer Service and Sales Officer in Malta

Are you a fluent German speaker with a background in sales and a passion for customer excellence? Join aGreat Place to Work-Certifiedinternational bank that is redefining the "new generation" of digital lending.

As aCustomer Service & Sales Officer, you will be a key driver in our German-market operations. This role is designed for a target-driven individual who can blend high-level customer support with the ability to convert inquiries into successful loan and card applications. You’ll be working in a fast-paced Fintech environment where your sales experience will directly impact the bank's growth.

Your Responsibilities

• Sales & Conversion:Actively engage with German-speaking leads to guide them through the loan application process and promote our card products.
• Customer Support:Handle incoming inquiries via phone, email, and SMS, providing solutions that balance customer needs with business goals.
• Onboarding & Verification:Manage the customer journey from the first click to final verification, ensuring all documentation is accurate and compliant.
• Portfolio Growth:Collaborate with the Payments and Collections teams to ensure customer retention and high satisfaction levels.
• Market Insight:Use your sales expertise to identify customer pain points and suggest improvements to our product offerings.

Requirements

• Language:Native or C1 level fluency inGerman(essential) and a professional command ofEnglish.
• Sales Experience:Minimum 1–2 years of experience in a sales-driven environment(e.g., Telesales, Business Development, or Commission-based Retail).
• Financial Literacy:Previous experience in banking or financial services is highly preferred.
• Tech Savvy:Strong proficiency in Microsoft Office, specificallyExcel, and experience with CRM systems.
• Work Authorization:You must hold anEU Passportor currently have the legal right to work in Malta.
• Attributes:Resilient, persuasive, and motivated by hitting performance targets.

Benefits

• Salary:Competitive base salary of€23,000 – €28,000 per year(depending on experience).
• Bonuses:Performance-based bonus structure.
• Relocation Support:Financial assistance (relocation bonus) to help you settle into life in Malta.
• Health & Security:Comprehensive Private Health Insurance and Life Insurance.
• Office Culture:Modern office facilities featuring daily fresh fruit, coffee, and toast.
• Social Life:Regular monthly after-work events and "Casual Friday" drinks.
• Lifestyle:Enjoy over 300 days of sunshine and a vibrant expat community in one of Europe's most popular island destinations.