Network Administrator II

<h3>Accountabilities:</h3><li>
<strong>Network Administration and Maintenance:</strong>Maintain, support, and optimize network infrastructure to ensure availability, stability, resilience, security, and reliable service delivery.</li><li>
<strong>Incident and Service Management:</strong>Handle service requests, incidents, problem tasks, and network changes, contributing to timely resolution and effective root cause analysis.</li><li>
<strong>Infrastructure Upgrades and Security:</strong>Participate in network hardware and software upgrades, vulnerability remediation, security monitoring, and incident response to maintain a strong security posture and meet compliance requirements.</li><li>
<strong>Operational Excellence:</strong>Support network standardization initiatives, routine compliance activities, capacity planning, and enhancements to monitoring capabilities.</li><li>
<strong>Connectivity and Vendor Coordination:</strong>Monitor client telecommunications circuits and collaborate with carriers and external vendors to troubleshoot connectivity issues and optimize network performance.</li><li>
<strong>Technical Collaboration:</strong>Work closely with development, product, production support, and infrastructure build teams to maintain dependable network services and support business needs.</li><li>
<strong>Customer Support and Consulting:</strong>Provide technical guidance and consulting to internal and external customers while maintaining a high standard of customer service and satisfaction.</li><li>
<strong>Incident Response and On-Call Support:</strong>Participate in incident triage, technical bridge calls, and an on-call rotation, providing after-hours and weekend support when required.</li><h2>Requirements:</h2><li>
<strong>Education:</strong>A bachelor's degree is preferred.</li><li>
<strong>Networking Certifications:</strong>Cisco Certified Network Associate (CCNA) certification or equivalent practical experience is required. Relevant cloud certifications in Microsoft Azure and/or AWS, or equivalent experience, are also expected.</li><li>
<strong>Professional Experience:</strong>Approximately 2–5 years of relevant experience in network administration, infrastructure support, or a related technical field.</li><li>
<strong>Routing and Switching:</strong>Strong hands-on experience configuring, maintaining, and troubleshooting Cisco routing and switching technologies.</li><li>
<strong>Networking Fundamentals:</strong>Experience supporting Layers 1–4 of the OSI model is highly preferred, including physical connectivity, data transmission, routing, and transport protocols.</li><li>
<strong>Security and Compliance:</strong>Experience supporting and managing security policies within a PCI-compliant environment, with an understanding of vulnerability remediation and security best practices.</li><li>
<strong>Troubleshooting and Analysis:</strong>Strong analytical, diagnostic, and problem-solving skills, with the ability to investigate network incidents, identify root causes, and implement effective solutions.</li><li>
<strong>Additional Technical Skills:</strong>Knowledge of software-defined wide area networking (SD-WAN) is an advantage. Familiarity with Wireshark, SolarWinds, ServiceNow, and/or Azure DevOps (ADO) is also beneficial.</li><li>
<strong>Communication and Customer Service:</strong>Excellent communication and collaboration skills, with the ability to work effectively with clients, vendors, and internal teams while managing technical issues professionally.</li><li>
<strong>Work Schedule and Availability:</strong>Ability to work a Monday–Thursday schedule from 7:00 a.m. to 5:30 p.m. Eastern Time, with participation in after-hours and weekend on-call support as needed.</li><h2>Benefits:</h2><li>
<strong>Competitive Compensation:</strong>Posted salary range of $75,800–$117,500 annually, with the anticipated hiring range typically between $75,800 and $96,700. Final compensation depends on experience, skills, qualifications, education, internal equity, and business considerations.</li><li>
<strong>Remote Work:</strong>Remote-first work environment designed to support flexibility, collaboration, and work-life balance.</li><li>
<strong>Medical Coverage:</strong>Medical insurance, including telemedicine services.</li><li>
<strong>Dental and Vision:</strong>Dental and vision insurance plans.</li><li>
<strong>Retirement Savings:</strong>401(k) plan with employer matching contributions.</li><li>
<strong>Health and Financial Benefits:</strong>Health Savings Account (HSA) with employer contributions, Flexible Spending Accounts (FSA), and supplemental insurance options.</li><li>
<strong>Insurance Protection:</strong>Basic and optional life insurance, as well as employer-paid disability insurance.</li><li>
<strong>Paid Time Off:</strong>Paid time off (PTO), 12 paid holidays, and community volunteer time off.</li><li>
<strong>Family Support:</strong>Maternity, parental, and family care leave options.</li><li>
<strong>Mental Health and Wellness:</strong>Employee Assistance Program (EAP) and wellness programs supporting employee well-being.</li><li>
<strong>Professional Development:</strong>Tuition reimbursement to support continued learning and career growth.</li><li>
<strong>Inclusive Culture:</strong>A collaborative workplace that emphasizes inclusion, employee well-being, psychological safety, and a strong sense of belonging.</li>