Outbound/Inbound Sales Coach (Assistant Manager level) | MOA Pasay

<h2>Job Description:</h2><ul>
<li>Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)</li>
<li>Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue</li>
<li>Selling targeted products/services as part of the customer-initiated interaction</li>
<li>Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers</li>
<li>Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates</li>
<li>Executes specialized projects and activities and typically works according to set principles</li>
<li>Usually generates and initiates own workload and doesn't need instructions or guidelines</li>
<li>Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product</li>
<li>Positions at this level are expected to significantly improve the day-to-day activities/processes</li>
<li>Manages and oversees the implementation of short-term activities within the team</li>
<li>Decisions are of an operational nature within a defined scope</li>
<li>Positions on this level delivers their share of professional responsibilities focusing on professional excellence</li>
<li>Typically manages a team of Individual Contributor co-workers</li>
</ul><h2>Qualifications:</h2><ul>
<li>Minimum of 3 to 4 years leadership experience in a Sales, Outbound Sales, Coaching, or Operations role</li>
<li>Proven experience managing leaders and driving sales performance in a BPO or contact center environment</li>
<li>Strong understanding of outbound sales methodologies, objection handling, and conversion strategies</li>
<li>Experience analyzing performance metrics and translating insights into actionable coaching plans</li>
<li>Excellent communication, stakeholder management, and presentation skills</li>
<li>Demonstrated ability to motivate, influence, and develop high-performing teams</li>
</ul>