Manager - Operations (Alabang) | Onsite

<h2>Work Setup: Onsite</h2><h2>Work Location: Alabang</h2><h2>Qualifications:</h2><ul>
<li>
<strong>Education:</strong>College Graduate.</li>
<li>
<strong>Work Experience:</strong>Minimum of 2 years People Management.</li>
</ul><h2>Responsibilities:</h2><ul>
<li>Lead, motivate, and manage a team to achieve performance and quality objectives.</li>
<li>Conduct regular coaching sessions, one-on-one reviews, and performance discussions.</li>
<li>Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.</li>
<li>Manage customer and client escalations and ensure timely resolution.</li>
<li>Identify performance improvement opportunities and execute action plans.</li>
<li>Collaborate with cross-functional teams to streamline processes and improve service delivery.</li>
<li>Oversee workload distribution, queue management, and resource allocation.</li>
</ul>