IT Systems Engineer

About the Role

We are looking for an experiencedIT Systems Engineerto provide onsite consultancy and technical expertise for an enterprise IT environment.

The consultant will be responsible for reviewing, assessing, troubleshooting, and providing recommendations to enhance the performance, availability, security, and reliability of the organization's IT infrastructure.

The role will coverMicrosoft infrastructure, Cisco collaboration, VMware virtualization and Disaster Recovery, servers and storage, backup, incident management, and IT service management.

Key Responsibilities

• Review IT systems and infrastructure performance and provide technical recommendations.
• Ensure high availability, optimal performance, security, and reliability of IT systems.
• Performroot-cause analysis (RCA)for system-related incidents and recommend effective solutions to prevent recurrence.
• Develop plans to improve application availability and performance.
• Develop forecasts for server and storage growth based on business requirements.
• Provide technical recommendations regarding infrastructure improvements and emerging technologies.
• Develop and maintainDisaster Recovery Plans (DRP)and participate in DR drill execution.
• Developcapacity planning, risk management, and Business Continuity Plansin line with applicable ISO standards.
• Support compliance withUAE IA Standards, NESA, and relevant regulatory requirements.
• Develop and maintain Standard Operating Procedures (SOPs) for systems operations.
• Support the development and maintenance of IT security policies, processes, standards, procedures, and internal controls.
• Ensure IT solutions and implementations are secure, reliable, cost-effective, and fit for purpose.
• Develop and maintain a documented roadmap for systems and infrastructure products.
• Work closely with vendors, suppliers, and third parties to ensure industry best practices are followed.
• ProvideL2/L3 supportfor infrastructure incidents.
• Participate inMajor Incident Management (MIM)activities.
• Work within anITIL framework.

Technical Responsibilities

The consultant should have hands-on knowledge and consultancy experience across the following technologies:

Microsoft Infrastructure

• Microsoft Active Directory
• Microsoft Exchange Server / Exchange SE
• Microsoft SCCM
• Microsoft SQL Server
• ManageEngine Suite
• Nexthink

Backup

• Commvault Backup Software
• The required technology stack is explicitly listed in the RFP's mandatory requirements.

Requirements

Required Qualifications & Experience

• Bachelor's or master's degree in:
• Computer Engineering Communications Engineering or a related field.
• Minimum 5 years of experiencein IT management and troubleshooting within reputable organizations.
• Strong experience in enterprise IT infrastructure and systems.
• Experience with L2/L3 infrastructure support.
• Strong troubleshooting and RCA capabilities.
• Experience with Disaster Recovery and DR drill execution.
• Experience working within an ITIL framework.
• Experience participating in Major Incident Management.
• Strong technical documentation and reporting skills.

Core Competencies

• Strong analytical and problem-solving skills.
• Excellent troubleshooting and root-cause analysis capabilities.
• Strong communication and stakeholder management skills.
• Ability to provide clear technical recommendations to management.
• Ability to work independently in an onsite consultancy environment.
• Strong coordination skills with internal teams, vendors, and third parties.
• Ability to develop technical roadmaps, SOPs, policies, and operational procedures.