Managed Service Delivery Manager

We are seeking aManaged Service Delivery Managerto lead and scale our cloud and infrastructure managed services operations. Reporting to the Business Unit Owner, this role is responsible forservice delivery excellence, operational management, and client engagementacross enterprise and public sector accounts.

The ideal candidate has a strong background incloud or infrastructure operations, who is also comfortable managing client relationships and supporting account growth. You will play a key role in ensuring high-quality service delivery while identifying opportunities toexpand services within existing accounts.

This role offers strong exposure toenterprise and Singapore government projects, with opportunities to contribute to the growth and direction of a fast-expanding cloud services practice.

Key Responsibilities

Client & Account Management

• Act as the primary point of contact for assigned accounts, building strong relationships withclient stakeholders across IT and operations teams.
• Understand client environments and proactively identify opportunities forservice improvements, optimisation, and expansion.
• Support account growth by collaborating with the Business Unit Owner onupselling and cross-selling services offerings.
• Participate inclient meetings, service reviews, and performance reporting, ensuring high levels of customer satisfaction.
• Supportengagements for partnershipsparticularly for enterprise and government clients.

Service Delivery & Operations Management

• Oversee end-to-end delivery and operations ofcloud and infrastructure managed services, ensuring service reliability, performance, and compliance with SLAs.
• Work closely with internal engineering and support teams to ensuresmooth service execution and continuous improvement.
• Establish and refineoperational processes, frameworks, and governance modelsto support scalable growth.
• Ensure compliance withsecurity standards, and client governance requirements, especially for public sector projects.

Cloud & Infrastructure Expertise

• Provide operational oversight forcloud environments (e.g., AWS, Azure, GCP), infrastructure systems, and platform services.
• Work with technical teams to ensure solutions align withbest practices in cloud operations, security, and scalability.
• Stay updated on industry trends to supportcontinuous improvement and innovation in managed services delivery.
• Drive a culture ofoperational excellence and customer-centricity.
• Identify gaps and implement improvements inservice delivery, resource planning, and talent pipeline development.
• Support the scaling of operations to handlelarger and more complex managed services engagements.

Requirements

• Strong background incloud operations, infrastructure support, or managed services delivery.
• Proven experience in aService Delivery Manager / Operations Manager / Cloud Operations role.
• Experience managingenterprise accounts, with the ability to engage stakeholders and support account growth.
• Comfortable handlingclient-facing responsibilities, including service reviews and operational discussions.
• Familiarity withITIL processes(incident, problem, change management) is preferred.
• Exposure topublic sector environments in Singaporeis a strong advantage.
• Working knowledge ofcloud platforms (AWS, Azure, or GCP)and infrastructure environments.
• Strong problem-solving, communication, and stakeholder management skills.

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