Application Support Engineer - Saudi National - Riyadh, KSA

Job Summary

We are looking for an experiencedApplication Operations Engineerto support the stability, availability, performance, and continuous improvement of enterprise applications. The role covers application operations across incident, problem, change, release, backup/recovery, disaster recovery, and service improvement activities.

Key Responsibilities

• ManageL2/L3 functional incidents, including participation in incident bridges and escalation management.
• Performincident and problem management, including incident trend analysis and implementation of permanent fixes.
• Develop and manageService Improvement Plans.
• Supportrelease schedule and planningactivities.
• Plan and coordinateChange Requests (CRs), including risk and impact assessments.
• Performapplication-layer change implementationand conduct post-implementation reviews.
• Handle application configuration requests.
• Monitor applicationperformance and availability.
• Performevent correlationand investigate application-related events.
• Manage applicationcapacity and performance.
• Develop and testapplication recovery procedures.
• Configure application backups and executeapplication and data restores.
• Participate in and executeDisaster Recovery (DR) tests.
• PerformOS, database, and middleware hardeningactivities.
• Apply patches and updates to application components.
• Maintain accurateCMDB recordsfor application components.
• Collaborate with relevant technical teams to ensure application stability and service availability.

Requirements

• Bachelor’s degree inComputer Science, Information Technology, Engineering, or a related field.
• Relevant experience inApplication Operations / Application Supportin an enterprise environment.
• Strong hands-on experience withL2/L3 application incident and problem management.
• Experience withchange management, release planning, and application-layer change implementation.
• Experience conductingrisk and impact assessmentsfor application changes.
• Hands-on experience withapplication performance and availability monitoringand event correlation.
• Experience withapplication backup, restore, and recovery procedures.
• Experience participating in or executingDisaster Recovery (DR) tests.
• Good understanding ofOS, database, and middleware hardening and patching.
• Experience withcapacity and performance management.
• Experience maintainingCMDB application component records.
• Strong troubleshooting, analytical, escalation management, and communication skills.
• Ability to work with multiple technical teams duringmajor incidents and incident bridges.