Program Manager

<h2>Job Description for Program Manager:</h2><ul>
<li>Customer relationship management by strategic account planning, business development, and customer satisfaction.</li>
<li>In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth.</li>
<li>Responsible for achieving revenue targets per budget and business ask.</li>
<li>Map current/new customers to various business groups for account mining</li>
<li>Regular follow-up with customers on the new opportunities</li>
<li>Work on proactive business proposals along with delivery and sales</li>
<li>Preparing business case for new projects, presenting viable proposals for approval</li>
<li>Pursue with customers for approval of business proposals till PO is issued</li>
<li>Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires</li>
<li>Interfacing with the global delivery teams to ensure quality and timely program execution.</li>
<li>In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions.</li>
<li>Reviewing any customer escalations and coordinating with offshore for quicker resolution</li>
<li>Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc.</li>
<li>Responsible for overall Project status and communications with customer managers as a Single Point of Contact</li>
<li>Project scoping and helping customers in drafting SoWs/proposals.</li>
<li>Cover Delivery visit meetings and compile and follow up actions till closure.</li>
</ul><h2>Position Requirements:</h2><ul>
<li>Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage.</li>
<li>Thorough understanding of project/program management techniques and methods with PMP or CSM certification</li>
<li>15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers.</li>
<li>Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis.</li>
<li>Excellent problem-solving ability and verbal and written communication and presentation skills.</li>
<li>Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs</li>
<li>This job requires travels to customer sites</li>
</ul>