Project Operations Executive

<h2>Key Responsibilities</h2><h3>1. Project Requirement Review</h3><ul>
<li>Review and understand all project requirements outlined in the job sheet.</li>
<li>Identify project scope, deliverables, dependencies, and special requirements.</li>
<li>Clarify any missing or unclear information with relevant stakeholders.</li>
</ul><h3>2. Pre-Deployment Client Coordination</h3><ul>
<li>Conduct pre-deployment calls with clients to verify project readiness.</li>
<li>Confirm deployment timelines, operational requirements, and business processes.</li>
<li>Ensure clients are aware of the deployment plan and required preparations.</li>
</ul><h3>3. Information Gathering &amp; Validation</h3><ul>
<li>Collect all necessary business information, documents, and setup requirements from clients.</li>
<li>Verify the accuracy and completeness of information provided.</li>
<li>Ensure all project prerequisites are fulfilled before deployment.</li>
</ul><h3>4. Cross-Functional Coordination</h3><ul>
<li>Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.</li>
<li>Track dependencies and follow up on outstanding tasks to ensure deployment readiness.</li>
<li>Escalate risks or blockers that may impact project timelines.</li>
</ul><h3>5. System Configuration &amp; Backend Setup</h3><ul>
<li>Create and configure client backend systems according to project requirements.</li>
<li>Set up required modules and configurations, including:</li>
<ul>
<li>QR tenant creation</li>
<li>Menu creation and configuration</li>
<li>User account setup</li>
<li>Device assignment and configuration</li>
<li>Other system setup requirements</li>
</ul>
<li>Perform internal validation to ensure configurations are deployment-ready.</li>
</ul><h3>6. Deployment Readiness &amp; Go-Live Support</h3><ul>
<li>Conduct final deployment readiness checks with both the assigned Trainer and Client.</li>
<li>Confirm all setup requirements have been completed prior to deployment.</li>
<li>Ensure smooth handover to the Trainer for onsite or remote deployment activities.</li>
</ul><h3>7. Post-Deployment Support &amp; Stabilization</h3><ul>
<li>Provide operational support during the one-week stabilization period following deployment</li>
<li>Monitor project progress and assist in resolving outstanding issues.</li>
<li>Coordinate with internal teams to rectify deployment-related issues promptly.</li>
<li>Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours</li>
<li>Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.</li>
</ul><h2>Key Success Metrics</h2><ul>
<li>Deployment readiness achieved before scheduled go-live.</li>
<li>Accuracy and completeness of backend setup.</li>
<li>Timely resolution of post-deployment issues.</li>
<li>Effective coordination across internal teams.</li>
<li>Positive client deployment experience and satisfaction.</li>
</ul>