IT Analyst II - Manufacturing Technology Support

We are seeking an experiencedIT Analyst IIto provide hands-on technology support within a fast-paced manufacturing environment. This position combines advanced end-user support, infrastructure administration, plant-floor technology support, and small-scale project leadership.

The ideal candidate is a strong technical troubleshooter who can independently resolve complex issues, identify root causes, improve system reliability, and work closely with production teams, site leadership, corporate IT, and external vendors.

This is ahands-on, site-based IT rolesupporting both traditional business technology and technology used throughout manufacturing operations.

Responsibilities:

Technical Support & Troubleshooting:

• ProvideTier II technical supportfor PCs, Windows environments, Microsoft 365, printers, RF devices, handheld equipment, labeling systems, and related hardware.

• Diagnose and resolve complex hardware, software, operating system, application, and connectivity issues.

• Performroot cause analysison recurring problems and implement corrective actions to reduce downtime.
• Maintain accurate service tickets, technical documentation, change records, and knowledge-base materials.
• Support users across both office and manufacturing environments.

Infrastructure & Systems Administration:

• SupportActive Directory, including user accounts, groups, permissions, and basic Group Policy administration.
• Work withSCCM / endpoint management toolsfor software deployments, device management, and system updates.
• Perform Windows imaging, workstation deployments, hardware replacements, and user profile migrations.
• Support print services, network-connected equipment, and manufacturing-floor devices.
• Troubleshoot basicLAN/WAN and wireless connectivityissues and coordinate more complex escalations with infrastructure teams.
• Assist with backup verification, system recovery, disaster recovery testing, and infrastructure health checks.

Manufacturing & Plant Technology:

• Provide hands-on support for technology used within amanufacturing or industrial environment.
• Troubleshoot shop-floor computers, RF equipment, scanners, handheld devices, label printers, and integrated production technology.
• Support manufacturing and operational systems according to established procedures and standards.
• Document system dependencies, recovery procedures, common failure points, and troubleshooting processes.
• Work directly with operations and production teams to minimize technology-related downtime.
• Projects & Continuous Improvement
• Lead smaller IT projects from planning through implementation and completion.
• Coordinate timelines, stakeholders, vendors, communications, and project risks.
• Support hardware/software refreshes, infrastructure upgrades, system deployments, and technology improvement initiatives.
• Identify opportunities to improve standardization, system reliability, first-time-fix rates, and overall support efficiency.
• Develop technical procedures, job aids, and site support documentation.

Requirements

• Associate degree inInformation Technology, Computer Science, or a related fieldwith 3+ years of relevant experience,or
• Bachelor's degree in a related technical field with approximately 2–4 years of relevant experience.
• Previous IT support experience withinmanufacturing, industrial, warehouse, or distribution environmentsstrongly preferred.
• Strong working knowledge ofMicrosoft Windows and Microsoft 365.
• Experience withActive Directory, SCCM, endpoint management, device deployment, and print services.
• Experience troubleshooting PCs, printers, scanners, RF devices, handheld equipment, and network-connected devices.
• Working knowledge of basicLAN/WAN networking and wireless troubleshooting.

Benefits

• Direct Hire
• Health, dental, and vision employee benefit package
• 401k
• PTO