Operations Admin Associate

<ul>
<li>Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports.</li>
<li>Assist with onboarding new drivers and riders.</li>
<li>Maintain accurate and up-to-date records of driver and rider information.</li>
<li>Input and update data into relevant systems, such as CRM and operational databases.</li>
<li>Ensure data accuracy and consistency.</li>
<li>Generate reports and analyze data to identify trends and insights.</li>
<li>Identify and resolve operational issues, such as driver availability, rider complaints, and system malfunctions.</li>
<li>Escalate complex issues to the appropriate team members.</li>
<li>Provide support to riders and drivers through various channels, including phone, email, and chat.</li>
<li>Resolve customer inquiries and complaints in a timely and professional manner.</li>
<li>Identify opportunities to improve operational processes and workflows.</li>
<li>Contribute to the development and implementation of new initiatives.</li>
<li>Adhere to company policy and procedures.</li>
<li>Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.</li>
<li>Participate in ongoing training and development programs.</li>
<li>Accept other associated responsibilities and projects as the need arises.</li>
</ul><h2>Contract: 4 Months</h2><h2>Competencies for the Job</h2><ul>
<li>Office Administration</li>
<li>Rider Onboarding</li>
<li>Data Management</li>
<li>Task Prioritization</li>
<li>Compliance and Motorcycle Safety</li>
<li>Growth Mindset</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor’s degree in Business Administration, Commerce, or any relevant field.</li>
<li>At least 1-2 years of experience in administrative or operational support.</li>
<li>Proficiency in Google Suite.</li>
<li>Strong organizational and time-management skills</li>
<li>Attention to detail</li>
<li>Good communication and interpersonal skills</li>
<li>Ability to work under pressure and meet deadlines</li>
<li>Problem-solving and decision-making abilities</li>
</ul><h2>Benefits</h2><h2>Why join Angkas?</h2><ul>
<li>Freedom of work</li>
<li>Work life balance</li>
<li>Free meal and use of gym</li>
<li>Opportunities for promotion</li>
<li>Start-up environment</li>
<li>Multi-cultural and Agile work environment</li>
<li>Diversified use of technology</li>
</ul>